[AusNOG] NBN to offshore NOC?

[Matthew Moyle-Croft]

Can someone print that and show NBN next time they claim their purpose
above all else is to "deliver an investment grade return" when they argue
about price/reliability/competition/etc?

On Fri, Mar 17, 2023 at 10:59 AM John Edwards <jaedwards at gmail.com> wrote:

> NBN's purpose is to lift the digital capability of Australia.
>
> https://www.nbnco.com.au/corporate-information/about-nbn-co/our-purpose
>
> The takeaway from offshoring activities is that the Australian government
> does not consider Network Operations to be a digital capability.
>
> John
>
>
>
> On Fri, 17 Mar 2023 at 10:31, Matthew Moyle-Croft <mmc at mmc.com.au> wrote:
>
>> Saving money on one thing can cost a LOT in other ways. The large siloed
>> organisation run by accountants story.
>>
>> On Thu, Mar 16, 2023 at 10:10 PM Luke Thompson <luke.t at tncrew.com.au>
>> wrote:
>>
>>> I'm with you on follow the sun, much like iiNet & Co. did back in the
>>> day (very effectively, almost a work of art it was so good) with some
>>> functions.
>>>
>>> In the context of a national network though, much as with Telstra the
>>> people are its greatest asset - and while it can be nightmarish landing the
>>> right folk especially over odd hours, building out a collaborative
>>> powerhouse of a team on-shore is the beauty spot if it fits. Especially
>>> with NOCs/SOCs.
>>>
>>> Follow the sun isn't blatant off shoring as you say. Removing local
>>> functions entirely though will land you with internal chaos and severe
>>> problems down the track when trying to insource.
>>>
>>> Having multiple sites has its benefits (and challenges), I just don't
>>> think binning local makes any sort of sense with the NBN NOC.
>>>
>>> On 16 March 2023 7:51:12 pm Julien Goodwin <ausnog at studio442.com.au>
>>> wrote:
>>>
>>> On 16/3/23 4:06 pm, Luke Thompson wrote:
>>>>
>>>>> NOC offshoring is nightmare territory - depending on how it's done.
>>>>> The
>>>>> national broadband network ought to be just that.
>>>>>
>>>>
>>>> I'll mostly agree with that.
>>>>
>>>> Pure NOC offshoring isn't great. Splitting a NOC into two or three
>>>> sites
>>>> for follow-the-sun coverage can work really well if smartly managed,
>>>> saves trying to find good staff for a night shift, although of course
>>>> it
>>>> does add plenty of issues on its own.
>>>>
>>>> Even just NOC remote from engineering, having a NOC in Brisbane, but
>>>> engineering all done out of Melbourne has plenty of issues if you don't
>>>> work strongly to ensure the various people actually talk to each other.
>>>>
>>>> Or, if you're large enough, first tier separate from second can be much
>>>> the same.
>>>>
>>>> I'm currently working with our corporate network group, and it's my
>>>> constant lament that I can't just sit in a room where their NOC folk
>>>> are
>>>> working to learn the things that aren't getting escalated, processes
>>>> that don't quite work properly, and other things I might not see from
>>>> reading their tickets. (The reasons why I can't just do this are long
>>>> and far off topic for this)
>>>>
>>>> If NBN were spinning up a NOC in the UK, Ireland, or possibly the
>>>> US/Canada east coast that could be a very good idea, but it wouldn't be
>>>> the cheap one.
>>>>
>>>> If NBN are shifting things done in Australia as an attempt at a cost
>>>> saving, I doubt it really will by the time all relevant costs are
>>>> considered.
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>>>>
>>>
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