[AusNOG] NBN to offshore NOC?

[John Edwards]

NBN's purpose is to lift the digital capability of Australia.

https://www.nbnco.com.au/corporate-information/about-nbn-co/our-purpose

The takeaway from offshoring activities is that the Australian government
does not consider Network Operations to be a digital capability.

John



On Fri, 17 Mar 2023 at 10:31, Matthew Moyle-Croft <mmc at mmc.com.au> wrote:

> Saving money on one thing can cost a LOT in other ways. The large siloed
> organisation run by accountants story.
>
> On Thu, Mar 16, 2023 at 10:10 PM Luke Thompson <luke.t at tncrew.com.au>
> wrote:
>
>> I'm with you on follow the sun, much like iiNet & Co. did back in the day
>> (very effectively, almost a work of art it was so good) with some
>> functions.
>>
>> In the context of a national network though, much as with Telstra the
>> people are its greatest asset - and while it can be nightmarish landing the
>> right folk especially over odd hours, building out a collaborative
>> powerhouse of a team on-shore is the beauty spot if it fits. Especially
>> with NOCs/SOCs.
>>
>> Follow the sun isn't blatant off shoring as you say. Removing local
>> functions entirely though will land you with internal chaos and severe
>> problems down the track when trying to insource.
>>
>> Having multiple sites has its benefits (and challenges), I just don't
>> think binning local makes any sort of sense with the NBN NOC.
>>
>> On 16 March 2023 7:51:12 pm Julien Goodwin <ausnog at studio442.com.au>
>> wrote:
>>
>> On 16/3/23 4:06 pm, Luke Thompson wrote:
>>>
>>>> NOC offshoring is nightmare territory - depending on how it's done. The
>>>> national broadband network ought to be just that.
>>>>
>>>
>>> I'll mostly agree with that.
>>>
>>> Pure NOC offshoring isn't great. Splitting a NOC into two or three sites
>>> for follow-the-sun coverage can work really well if smartly managed,
>>> saves trying to find good staff for a night shift, although of course it
>>> does add plenty of issues on its own.
>>>
>>> Even just NOC remote from engineering, having a NOC in Brisbane, but
>>> engineering all done out of Melbourne has plenty of issues if you don't
>>> work strongly to ensure the various people actually talk to each other.
>>>
>>> Or, if you're large enough, first tier separate from second can be much
>>> the same.
>>>
>>> I'm currently working with our corporate network group, and it's my
>>> constant lament that I can't just sit in a room where their NOC folk are
>>> working to learn the things that aren't getting escalated, processes
>>> that don't quite work properly, and other things I might not see from
>>> reading their tickets. (The reasons why I can't just do this are long
>>> and far off topic for this)
>>>
>>> If NBN were spinning up a NOC in the UK, Ireland, or possibly the
>>> US/Canada east coast that could be a very good idea, but it wouldn't be
>>> the cheap one.
>>>
>>> If NBN are shifting things done in Australia as an attempt at a cost
>>> saving, I doubt it really will by the time all relevant costs are
>>> considered.
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>>>
>>
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