[AusNOG] Aussie Broadband Outage

[Jonathan Morcom]

Didn't think to check whirlpool. A good idea though. Seems website was down
due to load and not caching on CloudFlare.

Yeh overall Aussie seem to do a decent job of transparency when things go
wrong.


On Thu, 27 Oct 2022, 5:11 pm Luke Thompson, <luke.t at tncrew.com.au> wrote:

> A few things that are worth adding:
>
> 1. We're on Enterprise Ethernet with ABB, and all is well. Not a peep. So
> enterprise-grade verification = box ticked.
>
> 2. Their initial comms around the incident indicated no update for 2-5
> hours, so from the outset it was classed as major.
>
> 3. Phil has been incredibly responsive, transparent and "real" as always.
> So this is very much being handled the Aussie way!
>
> Cheers,
> Luke
>
> On 27/10/2022 5:04 pm, Luke Thompson wrote:
>
> They're being quite reserved thus far.
>
> Though on Whirlpool, Phil Britt has said:
>
>
>
>
>
> *"The change was very minor, simply adding a new customer IP range which
> is done all the time. Looks like it has slipped through some validation
> checks. Automation is the ability to break things at scale unfortunately.
> We need to do better in this space. I accept that. And we will."*
>
> Cheers,
> Luke Thompson
> Chief Technical Officer
>
> The Network Crew Pty Ltd
> https://thenetworkcrew.com.au
>
>
> On 27/10/2022 5:00 pm, Jonathan Morcom wrote:
>
> Hi list,
>
> Any insight into what’s going on with AussieBB, seems a rather large
> outage is underway (i don’t have internet). Twitter thread showing
> widespread outage -
> https://twitter.com/Aussie_BB/status/1585493819872641025 also their
> website is offline with a Cloudflare error.
>
> Kind Regards,
>
> Jon.
> --
> Jonathan Morcom
> +61 407 556 331
>
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