[AusNOG] Superloop NBN Outage

[Noel Butler]

the problem is you posted this to a network operators list, however that 
seems to have gone to shit in recent years, I think the list you're 
looking for is user at whingepool.dev.null

On 16/01/2022 12:47, Christopher Hawker wrote:

> Mark,
> 
> Already did that, that's the first thing I did. Received the usual 
> "unplanned outage, no information available, no ETA available" spiel. 
> The NBNco website was able to give me more information (albeit very 
> basic information) than the Superloop operator was. Given the outage 
> has been going on for almost 6 hours someone would know something.
> 
> Hence my call for help here. If anyone knows or has any more detail 
> it'd be a big help as I'm managing a few services that are offline.
> 
> I also know that this list goes to 1000's of people so unless you 
> possess any relevant information to the question at hand, then please 
> reply off-list. I do have a chuckle at some of the trivial replies.
> 
> CH
> 
> Sent from my iPhone
> 
>> On 16 Jan 2022, at 1:35 pm, Mark Smith <markzzzsmith at gmail.com> wrote:
> 
> Contact their customer support.
> 
> On Sun, 16 Jan 2022, 12:41 Christopher Hawker, <chris at thesysadmin.dev> 
> wrote:
> 
> Hello all,
> 
> There's an apparent outage affecting Superloop customers connecting to 
> the 2NEW POI. Their client portal lists the severity as low (not sure 
> how that determination is made) and the notification provides 
> absolutely no information regarding what caused it or an ETA.
> 
> The disruption ID is 991D0. Would anyone please be able to shed some 
> light on this?
> 
> Thanks,
> CH _______________________________________________
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-- 
Regards,
Noel Butler

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