<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /></head><body style='font-size: 12pt; font-family: Verdana,Geneva,sans-serif'>
<p>the problem is you posted this to a network operators list, however that seems to have gone to shit in recent years, I think the list you're looking for is <a href="mailto:user@whingepool.dev.null">user@whingepool.dev.null</a></p>
<p><br /></p>
<p id="reply-intro">On 16/01/2022 12:47, Christopher Hawker wrote:</p>
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<div id="replybody1">
<div dir="auto">Mark,
<div> </div>
<div>Already did that, that's the first thing I did. Received the usual "unplanned outage, no information available, no ETA available" spiel. The NBNco website was able to give me more information (albeit very basic information) than the Superloop operator was. Given the outage has been going on for almost 6 hours someone would know something.</div>
<div> </div>
<div>Hence my call for help here. If anyone knows or has any more detail it'd be a big help as I'm managing a few services that are offline.</div>
<div> </div>
<div>I also know that this list goes to 1000's of people so unless you possess any relevant information to the question at hand, then please reply off-list. I do have a chuckle at some of the trivial replies.</div>
<div> </div>
<div>CH<br /><br />
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr"><br />
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">On 16 Jan 2022, at 1:35 pm, Mark Smith <markzzzsmith@gmail.com> wrote:<br /><br /></blockquote>
</div>
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<div dir="ltr">
<div dir="auto">Contact their customer support.</div>
<br />
<div class="v1gmail_quote">
<div class="v1gmail_attr" dir="ltr">On Sun, 16 Jan 2022, 12:41 Christopher Hawker, <<a href="mailto:chris@thesysadmin.dev" rel="noreferrer">chris@thesysadmin.dev</a>> wrote:</div>
<blockquote class="v1gmail_quote" style="margin: 0 0 0 .8ex; border-left: 1px #ccc solid; padding-left: 1ex;">
<div>
<div style="font-family: 'segoe ui westeuropean','segoe ui',helvetica,arial,sans-serif; font-size: 12pt; color: #000000;">Hello all,</div>
<div style="font-family: 'segoe ui westeuropean','segoe ui',helvetica,arial,sans-serif; font-size: 12pt; color: #000000;"> </div>
<div style="font-family: 'segoe ui westeuropean','segoe ui',helvetica,arial,sans-serif; font-size: 12pt; color: #000000;">There's an apparent outage affecting Superloop customers connecting to the 2NEW POI. Their client portal lists the severity as low (not sure how that determination is made) and the notification provides absolutely no information regarding what caused it or an ETA.</div>
<div style="font-family: 'segoe ui westeuropean','segoe ui',helvetica,arial,sans-serif; font-size: 12pt; color: #000000;"> </div>
<div style="font-family: 'segoe ui westeuropean','segoe ui',helvetica,arial,sans-serif; font-size: 12pt; color: #000000;">The disruption ID is 991D0. Would anyone please be able to shed some light on this?</div>
<div style="font-family: 'segoe ui westeuropean','segoe ui',helvetica,arial,sans-serif; font-size: 12pt; color: #000000;"> </div>
<div style="font-family: 'segoe ui westeuropean','segoe ui',helvetica,arial,sans-serif; font-size: 12pt; color: #000000;">Thanks,</div>
<div style="font-family: 'segoe ui westeuropean','segoe ui',helvetica,arial,sans-serif; font-size: 12pt; color: #000000;">CH</div>
</div>
_______________________________________________<br />AusNOG mailing list<br /><a href="mailto:AusNOG@lists.ausnog.net" rel="noreferrer">AusNOG@lists.ausnog.net</a><br /><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank" rel="noopener noreferrer">http://lists.ausnog.net/mailman/listinfo/ausnog</a></blockquote>
</div>
<span>_______________________________________________</span><br /><span>AusNOG mailing list</span><br /><span>AusNOG@lists.ausnog.net</span><br /><span>http://lists.ausnog.net/mailman/listinfo/ausnog</span></div>
</blockquote>
</div>
</div>
</div>
<br />
<div class="pre" style="margin: 0; padding: 0; font-family: monospace">_______________________________________________<br />AusNOG mailing list<br /><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br /><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank" rel="noopener noreferrer">http://lists.ausnog.net/mailman/listinfo/ausnog</a></div>
</blockquote>
<p><br /></p>
<div id="signature">-- <br />
<p>Regards,<br />Noel Butler</p>
<table border="1" width="748" cellspacing="0" cellpadding="1">
<tbody>
<tr>
<td style="text-align: left;">
<p><span style="font-size: 9pt;"><span style="font-family: arial,helvetica,sans-serif;">This Email, including attachments, may contain legally privileged information, therefore at all times remains confidential and subject to copyright protected under international law. You may not disseminate this message without the authors express written authority to do so. If you are not the intended recipient, please notify the sender then delete all copies of this message including attachments immediately. Confidentiality, copyright, and legal privilege are not waived or lost by reason of the mistaken delivery of this message.</span></span></p>
</td>
</tr>
</tbody>
</table>
<p><br /></p>
</div>
</body></html>