[AusNOG] Telstra 4G issue - Forestania

[Joseph Goldman]

Is that to say Telstra came out to work on the 1941 / interface card in 
some way? If not what work did they attend to?

Is it externally mounted antenna plugged into the HWIC? Did they move 
anything? Loose connectors?

I don't see why a Telstra tech would come to site for a 4G service in 
general unless they manage the connecting piece of equipment - in which 
case yeah you might need to spend some time with the entry level script 
followers to convince them to lodge a fault until it gets to higher 
level hands.

------ Original Message ------
From: "Steve Hille" <steve at kararconsulting.com>
To: "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net>
Sent: 21/02/2022 8:26:27 PM
Subject: [AusNOG] Telstra 4G issue - Forestania

>Hi folks,
>
>
>
>I have a site in outback Western Australia (Forestania) where I run a 
>1941 with a 4G HWIC out to Telstra.
>
>
>
>Someone from Telstra was at site last week and now the network is 
>unuseable, I can get pings through at like 5 second intervals, 
>sometimes it gets a little better but it has become almost completely 
>unuseable.
>
>
>
>Calling the Telstra support line and going to someone in the Philipines 
>is going to get me exactly nowhere other than a headache, has anyone 
>got any thoughts on how to get to Telstra support that might actually 
>be able to help me?
>
>
>
>Cheers,
>
>
>
>Steve
>
>
>
>
>
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