[AusNOG] NBN Escalations Contact

[Jennifer Sims]

Tbh eSLAs don’t let you schedule a churn.

You can schedule a churn by:

1. Logging the order on the day you want it done (because it’s usually done <60min)

2. It requires a tech for churn (or: service class 32 requiring cut in for FTTc) thus schedule tech for that day.

NBNCo order systems do not allow you to “choose the day” or time beyond my comments in Opt 2.

eSLA doesn’t apply when provisioning services. They’re only “respond and Repair timelines” 

Jen 

Sent from my iPhone

> On 3 Oct 2020, at 08:30, Brad Eckert <brad at nimbus.net.au> wrote:
> 
> 
> Hey Sean,
> 
> The following may be of use to you. The TLDR is, you get what you pay for. *wink*
> 
> <image.png>
> 
> Further is provided here, https://www.nbnco.com.au/business/product-and-technical-information/enhanced-service-levels .
> 
> Best of luck!
> 
> Regards,
> 
> Brad
> 
> 
>> On Sat, 3 Oct 2020 at 07:38, Sean Agius <sagius at pingco.com.au> wrote:
>> Hi Team,
>> 
>>  
>> 
>> Happy Saturday (yay). Sorry for the noise but is anyone from NBN on list or someone who knows someone at NBN that can deal with escalations, specifically around churning of services? I have an issue with a scheduled churn that was supposed to be completed by 9:00pm last night and I am getting nowhere fast.
>> 
>>  
>> 
>> Many thanks in advance.
>> 
>>  
>> 
>>  
>> 
>> Regards,
>> 
>> <image001.png>
>> 
>> Sean Agius
>> 
>> Senior Engineer
>> 
>> p:
>> 
>> +61 3 8592 8866
>> 
>> +61 431 236 571
>> 
>> u:
>> 
>> http://www.pingco.com.au/
>> 
>> a:
>> 
>> Suite 114, 189E S Centre Rd,
>> 
>> Tullamarine VIC 3043
>> 
>>  
>> 
>>  
>> 
>> _______________________________________________
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