<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">Tbh eSLAs don’t let you schedule a churn.<div><br></div><div>You can schedule a churn by:</div><div><br></div><div>1. Logging the order on the day you want it done (because it’s usually done <60min)</div><div><br></div><div>2. It requires a tech for churn (or: service class 32 requiring cut in for FTTc) thus schedule tech for that day.</div><div><br></div><div>NBNCo order systems do not allow you to “choose the day” or time beyond my comments in Opt 2.</div><div><br></div><div>eSLA doesn’t apply when provisioning services. They’re only “respond and Repair timelines” </div><div><br></div><div>Jen <br><br><div dir="ltr">Sent from my iPhone</div><div dir="ltr"><br><blockquote type="cite">On 3 Oct 2020, at 08:30, Brad Eckert <brad@nimbus.net.au> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr">Hey Sean,<div><br></div><div>The following may be of use to you. The TLDR is, you get what you pay for. *wink*</div><div><br></div><div><div><div><image.png></div><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div>Further is provided here, <a href="https://www.nbnco.com.au/business/product-and-technical-information/enhanced-service-levels">https://www.nbnco.com.au/business/product-and-technical-information/enhanced-service-levels</a> .</div><div><br></div><div>Best of luck!</div><div><br></div><div dir="ltr">Regards,<div><br></div><div>Brad</div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sat, 3 Oct 2020 at 07:38, Sean Agius <<a href="mailto:sagius@pingco.com.au">sagius@pingco.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">Hi Team,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Happy Saturday (yay). Sorry for the noise but is anyone from NBN on list or someone who knows someone at NBN that can deal with escalations, specifically around churning of services? I have an issue with a scheduled churn that was supposed
to be completed by 9:00pm last night and I am getting nowhere fast.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Many thanks in advance.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span>Regards,<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10pt">Sean Agius<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:9pt">Senior Engineer<u></u><u></u></span></p>
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<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:9pt;line-height:105%;color:rgb(137,200,58)">p:<u></u><u></u></span></b></p>
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<p class="MsoNormal" style="line-height:105%"><u><span style="font-size:9pt;line-height:105%;color:rgb(22,166,223);border:1pt none windowtext;padding:0cm"><a href="tel:+61385928866" target="_blank"><span style="color:rgb(22,166,223)">+61 3 8592 8866</span></a></span></u><span style="color:rgb(22,166,223);border:1pt none windowtext;padding:0cm"><u></u><u></u></span></p>
<p class="MsoNormal" style="line-height:105%"><u><span style="font-size:9pt;line-height:105%;color:rgb(22,166,223);border:1pt none windowtext;padding:0cm"><a href="tel:+61431236571" target="_blank"><span style="color:rgb(22,166,223)">+61 431 236 571</span></a><u></u><u></u></span></u></p>
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<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:9pt;line-height:105%;color:rgb(137,200,58)">u:</span></b><b><span style="color:rgb(137,200,58)"><u></u><u></u></span></b></p>
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<p class="MsoNormal" style="line-height:105%"><u><span style="font-size:9pt;line-height:105%;color:rgb(22,166,223);border:1pt none windowtext;padding:0cm"><a href="http://www.pingco.com.au/" target="_blank"><span style="color:rgb(22,166,223)">http://www.pingco.com.au/</span></a></span></u><u><span style="color:rgb(22,166,223);border:1pt none windowtext;padding:0cm"><u></u><u></u></span></u></p>
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<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:9pt;line-height:105%;color:rgb(137,200,58)">a:</span></b><b><span style="color:rgb(137,200,58)"><u></u><u></u></span></b></p>
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<p class="MsoNormal" style="line-height:105%"><u><span style="font-size:9pt;line-height:105%;color:rgb(22,166,223);border:1pt none windowtext;padding:0cm"><a href="https://goo.gl/maps/TKYaStRjEQEettUC7" target="_blank"><span style="color:rgb(22,166,223)">Suite
114, 189E S Centre Rd,</span></a><u></u><u></u></span></u></p>
<p class="MsoNormal" style="line-height:105%"><u><span style="font-size:9pt;line-height:105%;color:rgb(22,166,223);border:1pt none windowtext;padding:0cm"><a href="https://goo.gl/maps/TKYaStRjEQEettUC7" target="_blank"><span style="color:rgb(22,166,223)">Tullamarine
VIC 3043</span></a></span></u><u><span style="color:rgb(22,166,223);border:1pt none windowtext;padding:0cm"><u></u><u></u></span></u></p>
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