[AusNOG] Damage to iiNET HFC cable

[Scott Wilson]

fastest I ever had something fixed when I was at Telstra was when a manhole
cover was removed...outside a braille lending library.

On Tue, 5 Feb 2019 at 14:21, Mark Andrews <marka at isc.org> wrote:

> Optus has this:
> https://www.optus.com.au/shop/support/answer/how-to-report-hazardous-or-damaged-optus-equipment?requestType=NormalRequest&id=1447&typeId=5
> but trying to find it through “Contact Us” is just about impossible.
>
> If you call Support they want all sorts of unnecessary garbage then say
> “we will roll a truck sometime next week” for cables that are dangling over
> roads just above car height.
>
> Not that telcos are alone in this regard.  Trying to report faults to
> companies is hard.
>
> Mark
>
> > On 5 Feb 2019, at 2:58 pm, Matthew Moyle-Croft <mmc at mmc.com.au> wrote:
> >
> > There’s no good way of reporting infrastructure damage to most telcos
> that I’ve found.
> >
> > eg. (a while back) I was at a Telstra Exchange and saw someone had
> damaged something on the outside of the building (involved cabling to the
> colocated mobile tower). I tried to report it via “official channels” and
> didn’t get anywhere. Damage was still evident a long time later.
> >
> > I suspect it’s easier for people to ignore and fix during an outage so
> they can call it Force Majeure rather than proactively prevent an issue.
> >
> > MMC
> >
> >> On 5 Feb 2019, at 11:25 am, Matthew Matters <
> mmatters at ausnetservers.net.au> wrote:
> >>
> >> Hey Guys,
> >>
> >> Quick question, can someone contact me off list about damage to the HFC
> cable in Ballarat area, I have gotten a few customers call me to advise me
> that the cable is very low and at risk of being ripped from the pole.
> >>
> >> Been on hold to support but they are not being much help.
> >>
> >>
> >>
> >>
> >>
> >>
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> --
> Mark Andrews, ISC
> 1 Seymour St., Dundas Valley, NSW 2117, Australia
> PHONE: +61 2 9871 4742              INTERNET: marka at isc.org
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