<div dir="ltr">fastest I ever had something fixed when I was at Telstra was when a manhole cover was removed...outside a braille lending library. </div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, 5 Feb 2019 at 14:21, Mark Andrews <<a href="mailto:marka@isc.org">marka@isc.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Optus has this: <a href="https://www.optus.com.au/shop/support/answer/how-to-report-hazardous-or-damaged-optus-equipment?requestType=NormalRequest&id=1447&typeId=5" rel="noreferrer" target="_blank">https://www.optus.com.au/shop/support/answer/how-to-report-hazardous-or-damaged-optus-equipment?requestType=NormalRequest&id=1447&typeId=5</a><br>
but trying to find it through “Contact Us” is just about impossible.<br>
<br>
If you call Support they want all sorts of unnecessary garbage then say “we will roll a truck sometime next week” for cables that are dangling over roads just above car height.<br>
<br>
Not that telcos are alone in this regard. Trying to report faults to companies is hard.<br>
<br>
Mark<br>
<br>
> On 5 Feb 2019, at 2:58 pm, Matthew Moyle-Croft <<a href="mailto:mmc@mmc.com.au" target="_blank">mmc@mmc.com.au</a>> wrote:<br>
> <br>
> There’s no good way of reporting infrastructure damage to most telcos that I’ve found. <br>
> <br>
> eg. (a while back) I was at a Telstra Exchange and saw someone had damaged something on the outside of the building (involved cabling to the colocated mobile tower). I tried to report it via “official channels” and didn’t get anywhere. Damage was still evident a long time later.<br>
> <br>
> I suspect it’s easier for people to ignore and fix during an outage so they can call it Force Majeure rather than proactively prevent an issue.<br>
> <br>
> MMC<br>
> <br>
>> On 5 Feb 2019, at 11:25 am, Matthew Matters <<a href="mailto:mmatters@ausnetservers.net.au" target="_blank">mmatters@ausnetservers.net.au</a>> wrote:<br>
>> <br>
>> Hey Guys,<br>
>> <br>
>> Quick question, can someone contact me off list about damage to the HFC cable in Ballarat area, I have gotten a few customers call me to advise me that the cable is very low and at risk of being ripped from the pole.<br>
>> <br>
>> Been on hold to support but they are not being much help.<br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
>> <br>
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-- <br>
Mark Andrews, ISC<br>
1 Seymour St., Dundas Valley, NSW 2117, Australia<br>
PHONE: +61 2 9871 4742 INTERNET: <a href="mailto:marka@isc.org" target="_blank">marka@isc.org</a><br>
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