[AusNOG] Damage to iiNET HFC cable

[Beeson, Ayden]

I was about to say something like this too.

I spent 5-7 years trying to get Telstra to come and repair the joint outside my house, broken off metal pole, after about ¾ of that time it ruined my net too, connection drop-outs all the time, even with photos and technical problems they still didn’t fix it.

I reported it to NBN/Telstra as an OHS risk, and a truck turned up the next week and completely rebuilt it, fixed the pole and my line.

Turns out the threat of a lawsuit for neglect will go a long way to getting the right kind of action. If its low enough to catch on somebody/something and hurt somebody, I suggest you try to get it pushed up that way?

Cheers,
Ayden


From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Scott Wilson <siridar at gmail.com>
Date: Tuesday, 5 February 2019 at 3:26 pm
To: "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Damage to iiNET HFC cable

fastest I ever had something fixed when I was at Telstra was when a manhole cover was removed...outside a braille lending library.

On Tue, 5 Feb 2019 at 14:21, Mark Andrews <marka at isc.org<mailto:marka at isc.org>> wrote:
Optus has this: https://www.optus.com.au/shop/support/answer/how-to-report-hazardous-or-damaged-optus-equipment?requestType=NormalRequest&id=1447&typeId=5<http://antispam.csu.edu.au:32224/?dmVyPTEuMDAxJiYzMzYzZWVkZDVlNGU5NDg1ZT01QzU5MTA3M18yMjQyMF80MTgyXzEmJmE1MzJmYjIzYzZhZDZiZj0xMzMzJiZ1cmw9aHR0cHMlM0ElMkYlMkZ3d3clMkVvcHR1cyUyRWNvbSUyRWF1JTJGc2hvcCUyRnN1cHBvcnQlMkZhbnN3ZXIlMkZob3ctdG8tcmVwb3J0LWhhemFyZG91cy1vci1kYW1hZ2VkLW9wdHVzLWVxdWlwbWVudCUzRnJlcXVlc3RUeXBlJTNETm9ybWFsUmVxdWVzdCUyNmFtcCUzQmlkJTNEMTQ0NyUyNmFtcCUzQnR5cGVJZCUzRDU=>
but trying to find it through “Contact Us” is just about impossible.

If you call Support they want all sorts of unnecessary garbage then say “we will roll a truck sometime next week” for cables that are dangling over roads just above car height.

Not that telcos are alone in this regard.  Trying to report faults to companies is hard.

Mark

> On 5 Feb 2019, at 2:58 pm, Matthew Moyle-Croft <mmc at mmc.com.au<mailto:mmc at mmc.com.au>> wrote:
>
> There’s no good way of reporting infrastructure damage to most telcos that I’ve found.
>
> eg. (a while back) I was at a Telstra Exchange and saw someone had damaged something on the outside of the building (involved cabling to the colocated mobile tower). I tried to report it via “official channels” and didn’t get anywhere. Damage was still evident a long time later.
>
> I suspect it’s easier for people to ignore and fix during an outage so they can call it Force Majeure rather than proactively prevent an issue.
>
> MMC
>
>> On 5 Feb 2019, at 11:25 am, Matthew Matters <mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au>> wrote:
>>
>> Hey Guys,
>>
>> Quick question, can someone contact me off list about damage to the HFC cable in Ballarat area, I have gotten a few customers call me to advise me that the cable is very low and at risk of being ripped from the pole.
>>
>> Been on hold to support but they are not being much help.
>>
>>
>>
>>
>>
>>
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--
Mark Andrews, ISC
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE: +61 2 9871 4742              INTERNET: marka at isc.org<mailto:marka at isc.org>

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