[AusNOG] Vendors back charging on support and maintenance.

[Jay Dixon]

The vendor side of the problem is when I have 200 switches and no
maintenance contracts, then whenever one dies I buy the $50 support service
on that single switch to get it RMA'd then go back to not paying support on
anything ever again.

Sort of like not paying for car insurance for 6 years then paying it after
you have an accident.

On Thu, Apr 26, 2018 at 3:41 PM, Karl Auer <kauer at biplane.com.au> wrote:

> On Wed, 2018-04-25 at 00:07 +0000, Nikolas Geyer wrote:
> > Yes, it’s pretty standard. It’s to stop people running hardware
> > without a maintenance contract and only buying one when they need to
> > do, for example, a RMA.
>
> Sorry, why is that a problem? If they pay the support fee, they should
> get the benefits. If they are not using the benefits, why should they
> pay the fee? On the flip side, they may not have paid support for ten
> years, but they also have not been costing the vendor anything.
>
> I see no problem with someone waiting until it is needed before paying
> the support fee.
>
> Am I missing something? What *is* the "vendor side of the problem"?
>
> Regards, K.
>
> --
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Karl Auer (kauer at biplane.com.au)
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> http://twitter.com/kauer389
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