[AusNOG] Vendors back charging on support and maintenance.

[Karl Auer]

On Wed, 2018-04-25 at 00:07 +0000, Nikolas Geyer wrote:
> Yes, it’s pretty standard. It’s to stop people running hardware
> without a maintenance contract and only buying one when they need to
> do, for example, a RMA.

Sorry, why is that a problem? If they pay the support fee, they should
get the benefits. If they are not using the benefits, why should they
pay the fee? On the flip side, they may not have paid support for ten
years, but they also have not been costing the vendor anything.

I see no problem with someone waiting until it is needed before paying
the support fee.

Am I missing something? What *is* the "vendor side of the problem"?

Regards, K.

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Karl Auer (kauer at biplane.com.au)
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