[AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

[Brent Paddon]

Well the wording for their acceptable use policy is here :

https://www.aapt.com.au/Acceptable-use-policy

Section 5 - excessive use states : "You must use your Internet Service in
accordance with any download or capacity limits stated in the specific plan
that you subscribe to for the use of that Service. We may limit, suspend or
terminate your Internet Service if you unreasonably exceed such limits or
excessively use the capacity or resources of our Network in a manner which
may hinder or prevent us from providing services to other customers or
which may pose a threat to the integrity of our Network or systems."

So presumably the first sentence doesn't really apply if the 'specific
plan' is unlimited.  I don't know how you'd read the second sentence in the
real world.

Brent

On Thu, Sep 28, 2017 at 9:37 PM, James Cunningham <jjazza26 at gmail.com>
wrote:

> Yep - that was just an example of a business service with a fair use
> clause around it. I wonder if AAPT would pull the customer up if they did
> somehow end up maxing the link 100% of the time. Obviously this is alot
> harder to do with 400Mbps, but the principle is the same with what we are
> experiencing, just 20x smaller bandwidth.
>
> James
>
>
> On Thu, Sep 28, 2017 at 8:18 PM, Nathan Brookfield <
> Nathan.Brookfield at simtronic.com.au> wrote:
>
>> It's an IPLine though so it's using AAPT's bandwidth for the Transit, if
>> they don't mention it then you're sweet and if they do, well you'd want to
>> hope your T&C's match AAPT's haha.
>>
>>
>> PS if anyone is getting close to 400Mbps on a Fibre400 then you're doing
>> bloody well!
>>
>>
>> ------------------------------
>> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of James
>> Cunningham <jjazza26 at gmail.com>
>> *Sent:* Thursday, 28 September 2017 8:14 PM
>> *To:* David Hughes; ausnog at lists.ausnog.net
>> *Subject:* Re: [AusNOG] Business customer smashing their "unlimited" MBE
>> 20/20Mbps internet service
>>
>> >> Can’t say I’ve ever heard the words “fair use” and “business grade”
>> being applied to the same service before
>>
>> Straight from AAPT frontier when ordering a Fibre400 Layer3 Internet
>> service:
>>
>> [image: Inline image 1]
>>
>> Customer says their usage is to be expected, they are replicating to an
>> overseas data centre - oh well. Looks like we just suck it up...
>>
>> James
>>
>> On Thu, Sep 28, 2017 at 2:15 PM, David Hughes <david at hughes.com.au>
>> wrote:
>>
>>>
>>> Can’t say I’ve ever heard the words “fair use” and “business grade”
>>> being applied to the same service before. If you’re selling it as an open
>>> 20meg pipe then that’s what I’d expect to be getting if I was the client.
>>>
>>>
>>>
>>> David
>>> …
>>>
>>>
>>> > On 28 Sep 2017, at 1:20 pm, James Cunningham <jjazza26 at gmail.com>
>>> wrote:
>>> >
>>> > Hello Ausnog,
>>> >
>>> > We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE
>>> e-line service for, and we have given them the service with Unlimited
>>> Internet data - but subject to fair use.
>>> >
>>> > The customer is smashing the service, 100% of the time, running it at
>>> at the full 19-20Mbps, 24/7, every single day, including weekends. This is
>>> resulting in 5-6TB of internet data that they are transferring through us,
>>> and our IP transit upstream, which is obviously costing us a fair chunk in
>>> IP transit costs.
>>> >
>>> > We haven't said anything to the customer, but I'm curious to see what
>>> other people would consider "fair use" of an business grade, unlimited
>>> Internet service.
>>> >
>>> > We already peer with Megaport and IX-Australia so we try to minimise
>>> our IP transit costs as much as possible, but this traffic is going
>>> directly Telstra, and we are loosing out on this particular customer. Do we
>>> just suck it up, or would you increase the customers monthly fee, throttle
>>> them, etc?
>>> >
>>> > Thoughts here would be appreciated.
>>> >
>>> > Thanks
>>> >
>>> > James
>>> > _______________________________________________
>>> > AusNOG mailing list
>>> > AusNOG at lists.ausnog.net
>>> > http://lists.ausnog.net/mailman/listinfo/ausnog
>>>
>>>
>>
>
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