<div dir="ltr">Well the wording for their acceptable use policy is here :<div><br></div><div><a href="https://www.aapt.com.au/Acceptable-use-policy">https://www.aapt.com.au/Acceptable-use-policy</a><br></div><div><br></div><div>Section 5 - excessive use states : "You must use your Internet Service in accordance with any download or capacity limits stated in the specific plan that you subscribe to for the use of that Service. We may limit, suspend or terminate your Internet Service if you unreasonably exceed such limits or excessively use the capacity or resources of our Network in a manner which may hinder or prevent us from providing services to other customers or which may pose a threat to the integrity of our Network or systems."</div><div><br></div><div>So presumably the first sentence doesn't really apply if the 'specific plan' is unlimited. I don't know how you'd read the second sentence in the real world.</div><div><br></div><div>Brent</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 28, 2017 at 9:37 PM, James Cunningham <span dir="ltr"><<a href="mailto:jjazza26@gmail.com" target="_blank">jjazza26@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Yep - that was just an example of a business service with a fair use clause around it. I wonder if AAPT would pull the customer up if they did somehow end up maxing the link 100% of the time. Obviously this is alot harder to do with 400Mbps, but the principle is the same with what we are experiencing, just 20x smaller bandwidth.<span class="HOEnZb"><font color="#888888"><div><br></div><div>James</div><div><br></div></font></span></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 28, 2017 at 8:18 PM, Nathan Brookfield <span dir="ltr"><<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">Nathan.Brookfield@simtronic.<wbr>com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p>It's an IPLine though so it's using AAPT's bandwidth for the Transit, if they don't mention it then you're sweet and if they do, well you'd want to hope your T&C's match AAPT's haha.</p>
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<p>PS if anyone is getting close to 400Mbps on a Fibre400 then you're doing bloody well!</p>
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<div id="m_7204276595963283736m_-3695333856842474806divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.n<wbr>et</a>> on behalf of James Cunningham <<a href="mailto:jjazza26@gmail.com" target="_blank">jjazza26@gmail.com</a>><br>
<b>Sent:</b> Thursday, 28 September 2017 8:14 PM<br>
<b>To:</b> David Hughes; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service</font>
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<div><span style="font-size:12.8px">>> Can’t say I’ve ever heard the words “fair use” and “business grade” being applied to the same service before</span><br>
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Straight from AAPT frontier when ordering a Fibre400 Layer3 Internet service:
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<div><img alt="Inline image 1" width="562" height="68" src="cid:ii_15ec7f699a8bf670"><br>
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<div>Customer says their usage is to be expected, they are replicating to an overseas data centre - oh well. Looks like we just suck it up...</div>
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<div>James</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Thu, Sep 28, 2017 at 2:15 PM, David Hughes <span dir="ltr">
<<a href="mailto:david@hughes.com.au" target="_blank">david@hughes.com.au</a>></span> wrote:<br>
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Can’t say I’ve ever heard the words “fair use” and “business grade” being applied to the same service before. If you’re selling it as an open 20meg pipe then that’s what I’d expect to be getting if I was the client.<br>
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David<br>
…<br>
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> On 28 Sep 2017, at 1:20 pm, James Cunningham <<a href="mailto:jjazza26@gmail.com" target="_blank">jjazza26@gmail.com</a>> wrote:<br>
><br>
> Hello Ausnog,<br>
><br>
> We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE e-line service for, and we have given them the service with Unlimited Internet data - but subject to fair use.<br>
><br>
> The customer is smashing the service, 100% of the time, running it at at the full 19-20Mbps, 24/7, every single day, including weekends. This is resulting in 5-6TB of internet data that they are transferring through us, and our IP transit upstream, which
is obviously costing us a fair chunk in IP transit costs.<br>
><br>
> We haven't said anything to the customer, but I'm curious to see what other people would consider "fair use" of an business grade, unlimited Internet service.<br>
><br>
> We already peer with Megaport and IX-Australia so we try to minimise our IP transit costs as much as possible, but this traffic is going directly Telstra, and we are loosing out on this particular customer. Do we just suck it up, or would you increase the
customers monthly fee, throttle them, etc?<br>
><br>
> Thoughts here would be appreciated.<br>
><br>
> Thanks<br>
><br>
> James<br>
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