[AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

[Noel Butler]

*nods* 

Firstly, if a SP is having issues with a customer maxing out a 20megger,
that SP has bigger problems. 

Secondly, and since 20mbps is hurting this SP I don't recommend this to
them, but ordinarily your sales dept should be calling them, " your
maxing out your 20mbps link 100% utilisation, we think it would be to
your advantage to UPGRADE your link"  - which of course is at a higher
cost :) 

On 28/09/2017 14:15, David Hughes wrote:

> Can't say I've ever heard the words "fair use" and "business grade" being applied to the same service before. If you're selling it as an open 20meg pipe then that's what I'd expect to be getting if I was the client.
> 
> David
> ...
> 
>> On 28 Sep 2017, at 1:20 pm, James Cunningham <jjazza26 at gmail.com> wrote:
>> 
>> Hello Ausnog,
>> 
>> We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE e-line service for, and we have given them the service with Unlimited Internet data - but subject to fair use.
>> 
>> The customer is smashing the service, 100% of the time, running it at at the full 19-20Mbps, 24/7, every single day, including weekends. This is resulting in 5-6TB of internet data that they are transferring through us, and our IP transit upstream, which is obviously costing us a fair chunk in IP transit costs.
>> 
>> We haven't said anything to the customer, but I'm curious to see what other people would consider "fair use" of an business grade, unlimited Internet service.
>> 
>> We already peer with Megaport and IX-Australia so we try to minimise our IP transit costs as much as possible, but this traffic is going directly Telstra, and we are loosing out on this particular customer. Do we just suck it up, or would you increase the customers monthly fee, throttle them, etc?
>> 
>> Thoughts here would be appreciated.

-- 
Kind Regards, 

Noel Butler 

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