[AusNOG] 2 hour PIPE/TPG/Tronic Networks fibre outage 21/5/2017 - 09:43-11:43 AEDT

[Sam McLeod]

Hi Chris,

Thanks for the info.

I've had a *lot* of direct emails from people / organisations that said
they had no outage notification and were impacted, we certainly did not
receive any outage notification either and essentially all our internet
was out for a good portion of that 2 hour window.
--
Sam McLeod
@s_mcleod | smcleod.net

Words are my own opinions and do not necessarily represent those of my
employer or partners.


On Mon, 22 May 2017, at 10:31 AM, Chris Barnes wrote:
> Hey Sam,
> 
> I received a planned outage notification for 21st between 7am and 4pm
> for emergency fibre repairs on one of our services from Sydney to
> Melbourne. The notice advised of 2 x 50ms outages but we actually
> experienced huge latency (>3 seconds) for over 2 hours.> 
> 
> incidentally this was one of the services I emailed about last week
> that I was experiencing issues with that pipe said was fine from an
> NTU perspective and from a fibre perspective.> 
> 
> On Mon, May 22, 2017 at 8:52 AM, Sam McLeod
> <ausnog at smcleod.net> wrote:>> Morning all,
>> 
>>  We were hit by yet another unplanned unplanned PIPE/TPG
>>  (provisioned by>>  Tronic Networks as a reseller) outage yesterday between 09:43-11:43>>  Melbourne time.
>> 
>>  We first started noticing the usual massive packet loss within their>>  network which isn't anything new for us as PIPE/TPG seem to
>>  have major>>  issues within their internal routing, but that quickly manifested
>>  into a>>  full outage that lasted 2 hours~.
>> 
>>  As usual PIPE/TPG have stated there were no issues during this time>>  according to their status pages.
>> 
>>  As when we log tickets for these weekly/fortnightly outages
>>  within their>>  network they generally deny there were any issues I was wondering if>>  anyone else:
>> 
>>  - Was affected by this outage yesterday?
>>  - Experience similar packet loss within PIPE/TPG/Tronic Network's
>>  services?
>> 
>> 
>>  Some examples of the packet loss we saw  yesterday (although
>>  similar to>>  their usual weekly / fortnightly outages):
>> 
>>  ...
>>    5.|-- 203.219.107.193                0.0%    20    1.4   1.5   1.3
>>      2.1   0.2>>    6.|-- 203.161.152.97                  0.0%    20    1.2   1.3
>>      1.0   2.1   0.3>>    7.|-- 121.101.137.103                25.0%    20  2910. 2953.
>>      2894. 3113.  65.7>>    8.|-- 121.101.138.171                25.0%    20  2920. 2966.
>>      2896. 3116.  71.6>>    9.|--                                            15.0%    20
>>      2905. 2959. 2896. 3114.  68.3>> 
>>  ...
>>    3.|--                             0.0%      20    1.1   1.2   0.9
>>      3.7   0.6>>    4.|-- 121.101.138.204 20.0%    20  2947. 2957. 2843. 3112.  73.3
>>    5.|-- 121.101.138.170 20.0%    20  2909. 2956. 2853. 3106.  71.9
>>    6.|-- 121.101.138.209 20.0%    20  2905. 2956. 2848. 3107.  72.1
>>    7.|-- 218.100.2.98       20.0%    20  2899. 2952. 2857. 3102.
>>      65.9>>    8.|-- 108.170.247.49   15.0%    20  2898. 2959. 2865. 3103.  66.6>>    9.|-- 216.239.41.81     15.0%    20  2890. 2960. 2874. 3102.  69.1>>   10.|-- 8.8.8.8                20.0%    20  2886. 2963. 2877. 3104.
>>      70.6>> 
>>  ...
>>    3.|--                             0.0%      20    1.3   1.4   0.8
>>      5.7   1.2>>    4.|-- 121.101.138.204 20.0%    20  2727. 2782. 2711. 2912.  63.2
>>    5.|-- 121.101.138.170 25.0%    20  2727. 2788. 2711. 2907.  67.6
>>    6.|-- 121.101.138.209 20.0%    20  2729. 2782. 2709. 2906.  63.4
>>    7.|-- 218.100.2.98       15.0%    20  2730. 2785. 2710. 2908.
>>      63.7>>    8.|-- 108.170.247.81   20.0%    20  2732. 2780. 2712. 2923.  64.0>>    9.|-- 216.239.41.83     20.0%    20  2734. 2792. 2714. 2916.  68.9>>   10.|-- 8.8.8.8                20.0%    20  2739. 2788. 2715. 2914.
>>      70.1>> 
>> 
>>  Thank you,
>> 
>>  --
>>  Sam McLeod
>>  @s_mcleod | smcleod.net
>> 
>>  Words are my own opinions and do not necessarily represent
>>  those of my>>  employer or partners.
>> 
>>  _______________________________________________
>>  AusNOG mailing list
>> AusNOG at lists.ausnog.net
>> http://lists.ausnog.net/mailman/listinfo/ausnog
> 
> 
> 
> -- 
> Kind Regards,
> 
> Christopher Barnes
> 
> e. chris.p.barnes at gmail.com
> _________________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20170522/a8d98f54/attachment.html>