[AusNOG] 2 hour PIPE/TPG/Tronic Networks fibre outage 21/5/2017 - 09:43-11:43 AEDT

[Chris Barnes]

Hey Sam,

I received a planned outage notification for 21st between 7am and 4pm for
emergency fibre repairs on one of our services from Sydney to Melbourne.
The notice advised of 2 x 50ms outages but we actually experienced huge
latency (>3 seconds) for over 2 hours.


incidentally this was one of the services I emailed about last week that I
was experiencing issues with that pipe said was fine from an NTU
perspective and from a fibre perspective.


On Mon, May 22, 2017 at 8:52 AM, Sam McLeod <ausnog at smcleod.net> wrote:

> Morning all,
>
> We were hit by yet another unplanned unplanned PIPE/TPG (provisioned by
> Tronic Networks as a reseller) outage yesterday between 09:43-11:43
> Melbourne time.
>
> We first started noticing the usual massive packet loss within their
> network which isn't anything new for us as PIPE/TPG seem to have major
> issues within their internal routing, but that quickly manifested into a
> full outage that lasted 2 hours~.
>
> As usual PIPE/TPG have stated there were no issues during this time
> according to their status pages.
>
> As when we log tickets for these weekly/fortnightly outages within their
> network they generally deny there were any issues I was wondering if
> anyone else:
>
> - Was affected by this outage yesterday?
> - Experience similar packet loss within PIPE/TPG/Tronic Network's
> services?
>
>
> Some examples of the packet loss we saw  yesterday (although similar to
> their usual weekly / fortnightly outages):
>
> ...
>   5.|-- 203.219.107.193                0.0%    20    1.4   1.5   1.3
> 2.1   0.2
>   6.|-- 203.161.152.97                  0.0%    20    1.2   1.3   1.0
> 2.1   0.3
>   7.|-- 121.101.137.103                25.0%    20  2910. 2953. 2894.
> 3113.  65.7
>   8.|-- 121.101.138.171                25.0%    20  2920. 2966. 2896.
> 3116.  71.6
>   9.|--                                            15.0%    20  2905.
> 2959. 2896. 3114.  68.3
>
> ...
>   3.|--                             0.0%      20    1.1   1.2   0.9
> 3.7   0.6
>   4.|-- 121.101.138.204 20.0%    20  2947. 2957. 2843. 3112.  73.3
>   5.|-- 121.101.138.170 20.0%    20  2909. 2956. 2853. 3106.  71.9
>   6.|-- 121.101.138.209 20.0%    20  2905. 2956. 2848. 3107.  72.1
>   7.|-- 218.100.2.98       20.0%    20  2899. 2952. 2857. 3102.  65.9
>   8.|-- 108.170.247.49   15.0%    20  2898. 2959. 2865. 3103.  66.6
>   9.|-- 216.239.41.81     15.0%    20  2890. 2960. 2874. 3102.  69.1
>  10.|-- 8.8.8.8                20.0%    20  2886. 2963. 2877. 3104.  70.6
>
> ...
>   3.|--                             0.0%      20    1.3   1.4   0.8
> 5.7   1.2
>   4.|-- 121.101.138.204 20.0%    20  2727. 2782. 2711. 2912.  63.2
>   5.|-- 121.101.138.170 25.0%    20  2727. 2788. 2711. 2907.  67.6
>   6.|-- 121.101.138.209 20.0%    20  2729. 2782. 2709. 2906.  63.4
>   7.|-- 218.100.2.98       15.0%    20  2730. 2785. 2710. 2908.  63.7
>   8.|-- 108.170.247.81   20.0%    20  2732. 2780. 2712. 2923.  64.0
>   9.|-- 216.239.41.83     20.0%    20  2734. 2792. 2714. 2916.  68.9
>  10.|-- 8.8.8.8                20.0%    20  2739. 2788. 2715. 2914.  70.1
>
>
> Thank you,
>
> --
> Sam McLeod
> @s_mcleod | smcleod.net
>
> Words are my own opinions and do not necessarily represent those of my
> employer or partners.
>
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>



-- 
Kind Regards,

Christopher Barnes

e. chris.p.barnes at gmail.com
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