[AusNOG] Verizon in AU still in business?

[TOS]

Hi Frank, 

 

I got the same info that David has posted from Verizon. 

 

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of David Witham
Sent: Tuesday, 17 January 2017 1:57 PM
To: AusNOG at lists.ausnog.net
Subject: Re: [AusNOG] Verizon in AU still in business?

 

Hi Frank,

 

Advice we had from Verizon Business:

 

Effective 1 February 2016, this mailbox (cs at sg.verizonbusiness.com <mailto:cs at sg.verizonbusiness.com> ) will no longer be in operation. This is part of Verizon’s continuous improvement to provide a better Customer Experience. Customers can utilize the following methods to create or check the status of a repair ticket:

·         use their login credentials to create or check their ticket via the Verizon Enterprise Center (VEC) portal at  <https://enterprisecenter.verizon.com/> https://enterprisecenter.verizon.com.

·         create or check a ticket using our Quick Task function at  <https://enterprisecenter.verizon.com/> https://enterprisecenter.verizon.com. No login is required. Due to security reasons, limited information can be viewed.

·         phone our technical support helpdesk. Our APAC hotline numbers can be located at  <http://www.verizonenterprise.com/support/> http://www.verizonenterprise.com/support/.

·         utilize Live Chat to check on their existing ticket.

 

HTH

 

regards,
David

 

On 17 January 2017 at 12:18, Frank Lin <twin.monkeys.enterprises at gmail.com <mailto:twin.monkeys.enterprises at gmail.com> > wrote:

Out of topic but I have been having a very bad time trying to sort out an existing PSTN issue with Verizon Business in AU.

 

Yes, they don't own any PSTN (they are running off Telstra). But I can't even get VB to tell me who is our account manager. Calls to their HQ in St Leonard drops after a few seconds. Their SG/PH tech support seems to be going round and round but still unable to answer any of my questions.

 

It was a very simple question

- who authorised the disconnection?

- fix the disconnected connection...

 

And this has been going on for a month now...

 

What are you experiences with VB lately? Are you able to speak to someone in AU?

 

thanks,

Frank

 

-- 

Frank Lin

0411 56 89 21

frank at linhaven.com <mailto:frank at linhaven.com> 


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-- 

David Witham

Senior Voice/Systems Engineer

 

NetSIP Pty Ltd – An Over the Wire Company
Level 21, 71 Eagle Street, Brisbane, Queensland, 4000

 

t    +61 1300 638 747

e   david.witham at netsip.com.au <mailto:david.witham at netsip.com.au>      <https://macowa.netsip.com.au/owa/redir.aspx?C=95eec4d12cf0400796940d56513ed0f7&URL=http%3a%2f%2fwww.netsip.com.au> www.netsip.com.au <https://macowa.netsip.com.au/owa/redir.aspx?C=95eec4d12cf0400796940d56513ed0f7&URL=http%3a%2f%2fwww.netsip.com.au>   

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