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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi Frank, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>I got the same info that David has posted from Verizon. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> AusNOG [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>David Witham<br><b>Sent:</b> Tuesday, 17 January 2017 1:57 PM<br><b>To:</b> AusNOG@lists.ausnog.net<br><b>Subject:</b> Re: [AusNOG] Verizon in AU still in business?<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hi Frank,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Advice we had from Verizon Business:<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p style='mso-margin-top-alt:7.5pt;margin-right:0cm;margin-bottom:0cm;margin-left:0cm;margin-bottom:.0001pt'><strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>Effective 1 February 2016, this mailbox (<a href="mailto:cs@sg.verizonbusiness.com">cs@sg.verizonbusiness.com</a>) will no longer be in operation. </span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>This is part of Verizon’s continuous improvement to provide a better Customer Experience. Customers can utilize the following methods to create or check the status of a repair ticket:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>use their login credentials to create or check their ticket via the Verizon Enterprise Center (VEC) portal at <a href="https://enterprisecenter.verizon.com/"><span style='color:#3572B0;text-decoration:none'>https://enterprisecenter.verizon.com</span></a>.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>create or check a ticket using our Quick Task function at <a href="https://enterprisecenter.verizon.com/"><span style='color:#3572B0;text-decoration:none'>https://enterprisecenter.verizon.com</span></a>. No login is required. Due to security reasons, limited information can be viewed.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>phone our technical support helpdesk. Our APAC hotline numbers can be located at <a href="http://www.verizonenterprise.com/support/"><span style='color:#3572B0;text-decoration:none'>http://www.verizonenterprise.com/support/</span></a>.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:#333333'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>utilize Live Chat to check on their existing ticket.<o:p></o:p></span></p><div><p class=MsoNormal><o:p> </o:p></p></div></div><div><p class=MsoNormal><span style='font-size:10.5pt;color:#333333'>HTH</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:10.5pt;color:#333333'>regards,<br>David</span><o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On 17 January 2017 at 12:18, Frank Lin <<a href="mailto:twin.monkeys.enterprises@gmail.com" target="_blank">twin.monkeys.enterprises@gmail.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'>Out of topic but I have been having a very bad time trying to sort out an existing PSTN issue with Verizon Business in AU.</span><o:p></o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'>Yes, they don't own any PSTN (they are running off Telstra). But I can't even get VB to tell me who is our account manager. Calls to their HQ in St Leonard drops after a few seconds. Their SG/PH tech support seems to be going round and round but still unable to answer any of my questions.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'>It was a very simple question<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'>- who authorised the disconnection?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'>- fix the disconnected connection...<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'>And this has been going on for a month now...<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'>What are you experiences with VB lately? Are you able to speak to someone in AU?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'>thanks,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;color:#212121'>Frank<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='color:#888888'>-- <o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='color:#888888'>Frank Lin<o:p></o:p></span></p><div><p class=MsoNormal><span style='color:#888888'>0411 56 89 21<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='color:#888888'><a href="mailto:frank@linhaven.com" target="_blank">frank@linhaven.com</a><o:p></o:p></span></p></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><div><div><div><div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:#0088CF'>David Witham</span><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#CCCCCC'>Senior Voice/Systems Engineer</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>NetSIP Pty Ltd – An Over the Wire Company<br></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Level 21, 71 Eagle Street, Brisbane, Queensland, 4000</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#0088CF'>t </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>+61 1300 638 747</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#0088CF'>e <a href="mailto:david.witham@netsip.com.au" target="_blank">david.witham@netsip.com.au</a> </span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><a href="https://macowa.netsip.com.au/owa/redir.aspx?C=95eec4d12cf0400796940d56513ed0f7&URL=http%3a%2f%2fwww.netsip.com.au" target="_blank"><span style='font-family:"Helvetica",sans-serif'>www.netsip.com.au</span></a><a href="https://macowa.netsip.com.au/owa/redir.aspx?C=95eec4d12cf0400796940d56513ed0f7&URL=http%3a%2f%2fwww.netsip.com.au" target="_blank"><span style='font-family:"Helvetica",sans-serif'> </span></a></span><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p></div></div></div></div></div></div></div></div></body></html>