[AusNOG] Verizon in AU still in business?

[Frank Lin]

Thank you David and Shelva,

Here is a lesson for those running tech call centres (Verizon):
- Do not close the repair job after sending requests email to non-existing
account manager and client.

<RANT>
I logged a repair ticket VEC. The tech reported the PSTN line in question
was disconnected back in 2012. They the account manager to contact me and
CC both in the closed ticket email.

I was stupid enough to wait for email from this account manager after
sending in my questions and stating what the tech found was incorrect.

I have been ringing the tech support line every day for the past 2 weeks
and they are still unable to answer any of my questions. I still have not
spoken to anyone from Verizon based in Australia. My attempt to call the St
Leonard number failed with calls dropping constantly.

The funny thing that just happened today is I was given a 1800 number to
their internal sales team who is assisting me to get the PSTN back but that
number is incorrect ("the number you have called is incorrect or not
available from this service"). I was then given a US number to call - so I
can get to speak to someone in Philippines.

I am sure there are Verizon staff on Australian soil as LinkedIn list a
whole bunch of them... but it seems no one knows what is going on...

I might have to close all my Verizon accounts from all other company
accounts as this simple job has caused me so much pain!!!
</RANT>
Frank


On Tue, Jan 17, 2017 at 3:08 PM, TOS <shelva at tos.net.au> wrote:

> Hi Frank,
>
>
>
> I got the same info that David has posted from Verizon.
>
>
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *David
> Witham
> *Sent:* Tuesday, 17 January 2017 1:57 PM
> *To:* AusNOG at lists.ausnog.net
> *Subject:* Re: [AusNOG] Verizon in AU still in business?
>
>
>
> Hi Frank,
>
>
>
> Advice we had from Verizon Business:
>
>
>
> *Effective 1 February 2016, this mailbox (cs at sg.verizonbusiness.com
> <cs at sg.verizonbusiness.com>) will no longer be in operation. *This is
> part of Verizon’s continuous improvement to provide a better Customer
> Experience. Customers can utilize the following methods to create or check
> the status of a repair ticket:
>
> ·         use their login credentials to create or check their ticket via
> the Verizon Enterprise Center (VEC) portal at https://enterprisecenter.
> verizon.com.
>
> ·         create or check a ticket using our Quick Task function at
> https://enterprisecenter.verizon.com. No login is required. Due to
> security reasons, limited information can be viewed.
>
> ·         phone our technical support helpdesk. Our APAC hotline numbers
> can be located at http://www.verizonenterprise.com/support/.
>
> ·         utilize Live Chat to check on their existing ticket.
>
>
>
> HTH
>
>
>
> regards,
> David
>
>
>
> On 17 January 2017 at 12:18, Frank Lin <twin.monkeys.enterprises at gmail.com>
> wrote:
>
> Out of topic but I have been having a very bad time trying to sort out an
> existing PSTN issue with Verizon Business in AU.
>
>
>
> Yes, they don't own any PSTN (they are running off Telstra). But I can't
> even get VB to tell me who is our account manager. Calls to their HQ in St
> Leonard drops after a few seconds. Their SG/PH tech support seems to be
> going round and round but still unable to answer any of my questions.
>
>
>
> It was a very simple question
>
> - who authorised the disconnection?
>
> - fix the disconnected connection...
>
>
>
> And this has been going on for a month now...
>
>
>
> What are you experiences with VB lately? Are you able to speak to someone
> in AU?
>
>
>
> thanks,
>
> Frank
>
>
>
> --
>
> Frank Lin
>
> 0411 56 89 21
>
> frank at linhaven.com
>
>
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>
>
>
>
>
> --
>
> David Witham
>
> Senior Voice/Systems Engineer
>
>
>
> NetSIP Pty Ltd – An Over the Wire Company
> Level 21, 71 Eagle Street, Brisbane, Queensland, 4000
>
>
>
> t    +61 1300 638 747 <1300%20638%20747>
>
> e   david.witham at netsip.com.au    www.netsip.com.au
> <https://macowa.netsip.com.au/owa/redir.aspx?C=95eec4d12cf0400796940d56513ed0f7&URL=http%3a%2f%2fwww.netsip.com.au>
>
> <https://macowa.netsip.com.au/owa/redir.aspx?C=95eec4d12cf0400796940d56513ed0f7&URL=http%3a%2f%2fwww.netsip.com.au>
>
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