[AusNOG] AAPT Outages

Tue Nov 1 20:08:12 EST 2016

Perhaps they have more resellers and intergrators than optus or Telstra.

I remember only a few weeks ago complaints about Telstra issues and whines about no action from account managers.

It's your business responsibly to choose your partners and ensure you have communications channels that are open. By all means complain about sla, but also ensure you do something about it.

Jason.

-------- Original message --------
From: Craig Askings <craig at askings.com.au>
Date: 1/11/2016 11:15 AM (GMT+08:00)
To: Bradley Amm <Bradley.Amm at telethonkids.org.au>
Cc: ausnog at ausnog.net
Subject: Re: [AusNOG] AAPT Outages

No this was true before AAPT became a TPG company.

On 1 Nov 2016, at 12:23 PM, Bradley Amm <Bradley.Amm at telethonkids.org.au<mailto:Bradley.Amm at telethonkids.org.au>> wrote:

"I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt"

Is that because of TPG and outsourcing/finding cheap labour

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Matthew Enger
Sent: Monday, October 31, 2016 5:25 PM
To: Shane Short <shane at short.id.au<mailto:shane at short.id.au>>; ausnog at ausnog.net<mailto:ausnog at ausnog.net>
Subject: Re: [AusNOG] AAPT Outages

Hi Shane,

I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt.

We have had times when our account manager has been getting information from ausnog as it is more up to date than their internal process....

Get Outlook for iOS<https://aka.ms/o0ukef>

On Mon, Oct 31, 2016 at 7:25 PM +1100, "Shane Short" <shane at short.id.au<mailto:shane at short.id.au>> wrote:
Without wanting to turn this into a complete shit-fight, I've noticed over the last year or two there's been a high number of posts along the lines of "AAPT is broken", however most other carriers/providers don't have the high post count (if any at all). This got me thinking as to why they seem to feature so often. So my questions are:

- Is AAPT having more outages than anyone else?
- Are their customers more likely to post about it to AusNOG?
- If they are having as many outages as the post count suggests, why are you still using them?
- Are you posting to AusNOG because you're not getting the first-level support you need to work through the outages yourselves?

I don't want this to turn into a AAPT pile-on.. I'm just genuinely curious.

-Shane
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