[AusNOG] AAPT Outages

[Craig Askings]

No this was true before AAPT became a TPG company.

> On 1 Nov 2016, at 12:23 PM, Bradley Amm <Bradley.Amm at telethonkids.org.au> wrote:
> 
> “I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt”
>  
> Is that because of TPG and outsourcing/finding cheap labour
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> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net <mailto:ausnog-bounces at lists.ausnog.net>] On Behalf Of Matthew Enger
> Sent: Monday, October 31, 2016 5:25 PM
> To: Shane Short <shane at short.id.au <mailto:shane at short.id.au>>; ausnog at ausnog.net <mailto:ausnog at ausnog.net>
> Subject: Re: [AusNOG] AAPT Outages
>  
> Hi Shane,
>  
> I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt. 
>  
> We have had times when our account manager has been getting information from ausnog as it is more up to date than their internal process....
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> 
> On Mon, Oct 31, 2016 at 7:25 PM +1100, "Shane Short" <shane at short.id.au <mailto:shane at short.id.au>> wrote:
> 
> Without wanting to turn this into a complete shit-fight, I’ve noticed over the last year or two there’s been a high number of posts along the lines of “AAPT is broken”, however most other carriers/providers don’t have the high post count (if any at all). This got me thinking as to why they seem to feature so often. So my questions are:
> 
> - Is AAPT having more outages than anyone else?
> - Are their customers more likely to post about it to AusNOG?
> - If they are having as many outages as the post count suggests, why are you still using them?
> - Are you posting to AusNOG because you’re not getting the first-level support you need to work through the outages yourselves?
> 
> I don’t want this to turn into a AAPT pile-on.. I’m just genuinely curious.
> 
> -Shane
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