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<div>Perhaps they have more resellers and intergrators than optus or Telstra.</div>
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<div>I remember only a few weeks ago complaints about Telstra issues and whines about no action from account managers.</div>
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<div>It's your business responsibly to choose your partners and ensure you have communications channels that are open. By all means complain about sla, but also ensure you do something about it.</div>
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<div>Jason.</div>
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<div>-------- Original message --------</div>
<div>From: Craig Askings <craig@askings.com.au> </div>
<div>Date: 1/11/2016 11:15 AM (GMT+08:00) </div>
<div>To: Bradley Amm <Bradley.Amm@telethonkids.org.au> </div>
<div>Cc: ausnog@ausnog.net </div>
<div>Subject: Re: [AusNOG] AAPT Outages </div>
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<div>No this was true before AAPT became a TPG company.
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<div class="">On 1 Nov 2016, at 12:23 PM, Bradley Amm <<a href="mailto:Bradley.Amm@telethonkids.org.au" class="">Bradley.Amm@telethonkids.org.au</a>> wrote:</div>
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<span class="" style="font-size:11pt; font-family:Calibri,sans-serif">“</span>I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt”</div>
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Is that because of TPG and outsourcing/finding cheap labour</div>
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<b class=""><span class="" style="font-size:11pt; font-family:Calibri,sans-serif">From:</span></b><span class="" style="font-size:11pt; font-family:Calibri,sans-serif"><span class="Apple-converted-space"> </span>AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net" class="" style="color:purple; text-decoration:underline">mailto:ausnog-bounces@lists.ausnog.net</a>]<span class="Apple-converted-space"> </span><b class="">On
Behalf Of<span class="Apple-converted-space"> </span></b>Matthew Enger<br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Monday, October 31, 2016 5:25 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Shane Short <<a href="mailto:shane@short.id.au" class="" style="color:purple; text-decoration:underline">shane@short.id.au</a>>;<span class="Apple-converted-space"> </span><a href="mailto:ausnog@ausnog.net" class="" style="color:purple; text-decoration:underline">ausnog@ausnog.net</a><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [AusNOG] AAPT Outages</span></div>
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Hi Shane,</div>
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I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt. </div>
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We have had times when our account manager has been getting information from ausnog as it is more up to date than their internal process....</div>
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Get<span class="Apple-converted-space"> </span><a href="https://aka.ms/o0ukef" class="" style="color:purple; text-decoration:underline">Outlook for iOS</a></div>
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On Mon, Oct 31, 2016 at 7:25 PM +1100, "Shane Short" <<a href="mailto:shane@short.id.au" target="_blank" class="" style="color:purple; text-decoration:underline">shane@short.id.au</a>> wrote:</p>
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<span class="" style="font-size:10pt">Without wanting to turn this into a complete shit-fight, I’ve noticed over the last year or two there’s been a high number of posts along the lines of “AAPT is broken”, however most other carriers/providers don’t have the
high post count (if any at all). This got me thinking as to why they seem to feature so often. So my questions are:<br class="">
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- Is AAPT having more outages than anyone else?<br class="">
- Are their customers more likely to post about it to AusNOG?<br class="">
- If they are having as many outages as the post count suggests, why are you still using them?<br class="">
- Are you posting to AusNOG because you’re not getting the first-level support you need to work through the outages yourselves?<br class="">
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I don’t want this to turn into a AAPT pile-on.. I’m just genuinely curious.<br class="">
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-Shane<br class="">
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