<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">No this was true before AAPT became a TPG company.<div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On 1 Nov 2016, at 12:23 PM, Bradley Amm <<a href="mailto:Bradley.Amm@telethonkids.org.au" class="">Bradley.Amm@telethonkids.org.au</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">“</span>I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt”<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">Is that because of TPG and outsourcing/finding cheap labour<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></span></div><div class=""><div style="border-style: solid none none; border-top-color: rgb(225, 225, 225); border-top-width: 1pt; padding: 3pt 0in 0in;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><b class=""><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class="Apple-converted-space"> </span>AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net" style="color: purple; text-decoration: underline;" class="">mailto:ausnog-bounces@lists.ausnog.net</a>]<span class="Apple-converted-space"> </span><b class="">On Behalf Of<span class="Apple-converted-space"> </span></b>Matthew Enger<br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Monday, October 31, 2016 5:25 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span>Shane Short <<a href="mailto:shane@short.id.au" style="color: purple; text-decoration: underline;" class="">shane@short.id.au</a>>;<span class="Apple-converted-space"> </span><a href="mailto:ausnog@ausnog.net" style="color: purple; text-decoration: underline;" class="">ausnog@ausnog.net</a><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [AusNOG] AAPT Outages<o:p class=""></o:p></span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div><div class=""><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">Hi Shane,<o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">I think it is that aapt communicate outages so badly that we often get news and updates far quicker on ausnog than we do from aapt. <o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">We have had times when our account manager has been getting information from ausnog as it is more up to date than their internal process....<o:p class=""></o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class="">Get<span class="Apple-converted-space"> </span><a href="https://aka.ms/o0ukef" style="color: purple; text-decoration: underline;" class="">Outlook for iOS</a><o:p class=""></o:p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div></div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><br class=""><br class=""><o:p class=""></o:p></p><div class=""><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;">On Mon, Oct 31, 2016 at 7:25 PM +1100, "Shane Short" <<a href="mailto:shane@short.id.au" target="_blank" style="color: purple; text-decoration: underline;" class="">shane@short.id.au</a>> wrote:<o:p class=""></o:p></p></div></div><div class=""><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 10pt;" class="">Without wanting to turn this into a complete shit-fight, I’ve noticed over the last year or two there’s been a high number of posts along the lines of “AAPT is broken”, however most other carriers/providers don’t have the high post count (if any at all). This got me thinking as to why they seem to feature so often. So my questions are:<br class=""><br class="">- Is AAPT having more outages than anyone else?<br class="">- Are their customers more likely to post about it to AusNOG?<br class="">- If they are having as many outages as the post count suggests, why are you still using them?<br class="">- Are you posting to AusNOG because you’re not getting the first-level support you need to work through the outages yourselves?<br class=""><br class="">I don’t want this to turn into a AAPT pile-on.. I’m just genuinely curious.<br class=""><br class="">-Shane<br class="">_______________________________________________<br class="">AusNOG mailing list<br class=""><a href="mailto:AusNOG@lists.ausnog.net" style="color: purple; text-decoration: underline;" class="">AusNOG@lists.ausnog.net</a><br class=""><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" style="color: purple; text-decoration: underline;" class="">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br class="">--<span class="Apple-converted-space"> </span><br class="">Message protected by MailGuard: e-mail anti-virus, anti-spam and content filtering.<a href="http://www.mailguard.com.au/mg" style="color: purple; text-decoration: underline;" class="">http://www.mailguard.com.au/mg</a><br class="">Click here to report this message as spam:<br class=""><a href="https://console.mailguard.com.au/ras/1PyPoRINpN/6oyhdFdrgf3acZzljUhHLv/0.01" style="color: purple; text-decoration: underline;" class="">https://console.mailguard.com.au/ras/1PyPoRINpN/6oyhdFdrgf3acZzljUhHLv/0.01</a><o:p class=""></o:p></span></p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><o:p class=""> </o:p></div><div class=""><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="710" style="width: 532.45pt; border-collapse: collapse;"><tbody class=""><tr style="height: 58.5pt;" class=""><td width="214" style="width: 160.35pt; padding: 0in; height: 58.5pt;" class=""><p style="margin-right: 0in; margin-bottom: 6pt; margin-left: 0in;" class=""><span id="cid:image001.png@01D23429.CDA064B0"><image001.png></span><o:p class=""></o:p></p></td><td width="20" valign="top" style="width: 15pt; padding: 0in; height: 58.5pt;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""> <o:p class=""></o:p></div></td><td width="496" valign="top" style="width: 372.1pt; padding: 0in; height: 58.5pt;" class=""><p style="margin-right: 0in; margin-bottom: 6pt; margin-left: 0in;" class=""><b class=""><span style="text-transform: uppercase;" class="">MATTHEW ENGER</span></b><span style="text-transform: uppercase;" class=""><span class="Apple-converted-space"> </span>| MANAGING DIRECTOR<br class=""></span><span style="font-size: 9pt; text-transform: uppercase;" class="">PO BOX 3279, THE PINES, VICTORIA, 3109<br class=""><b class="">T<span class="Apple-converted-space"> </span></b>1300 789 299<span class="Apple-converted-space"> </span><b class="">D<span class="Apple-converted-space"> </span></b>03 9909 3104 <strong class="">M</strong><span class="Apple-converted-space"> </span>0406 532 792 <b class="">F<span class="Apple-converted-space"> </span></b>03 8611 7946<br class=""><a href="mailto:m.enger@xi.com.au" style="color: purple; text-decoration: underline;" class="">M.ENGER@XI.COM.AU</a><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span></span><span style="text-transform: uppercase;" class=""><a href="http://www.xi.com.au/" style="color: purple; text-decoration: underline;" class=""><span style="font-size: 9pt;" class="">WWW.XI.COM.AU</span></a><o:p class=""></o:p></span></p></td></tr></tbody></table><div style="margin: 0in 0in 0.0001pt;" class=""><span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""> <o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt;" class=""><span style="font-size: 10pt; font-family: Calibri, sans-serif;" class=""><span id="cid:image002.png@01D23429.CDA064B0"><image002.png></span> <span class="Apple-converted-space"> </span><span id="cid:image003.png@01D23429.CDA064B0"><image003.png></span> <span id="cid:image004.jpg@01D23429.CDA064B0"><image004.jpg></span><span id="cid:image005.jpg@01D23429.CDA064B0"><image005.jpg></span></span><span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt;" class=""><span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""> <o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt;" class=""><span style="font-size: 10pt; font-family: Calibri, sans-serif;" class="">This email message and any attachments are the property of X Integration. 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