[AusNOG] Outage Telstra Wholesale?

Tue Aug 16 14:23:35 EST 2016

Regularly checking inside the portal checking for updates, looks like the splice is now fixed.

Fibre splicing has been completed. Not all services restored. Possible hardware issue being investigated at exchange. Technician on site.

Props to the blokes in the field always.

From: Russell Langton [mailto:russell3901 at gmail.com]
Sent: Tuesday, 16 August 2016 10:31 AM
To: Andrew Kitchen <a.kitchen at xi.com.au>
Cc: Anthony Bortolotto <a.bortolotto at infinite.net.au>; Joseph Goldman <joe at apcs.com.au>; Nathan Brookfield <Nathan.Brookfield at simtronic.com.au>; ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Outage Telstra Wholesale?

Hi Andrew/Anthony,
I'm really going to resist getting into a flame war here.
I'm also mindful of the ausnog rules about professional respect.

Diverse paths or protection are a option when buying services from any carrier.
It's cheaper not to buy protection, but you really need it when something hits the fan. - (eg.a cable cut or router issue).
As mark has said, Are you paying for diverse paths or protection on your services?
As a general note;
Some cable cuts can be hard to fix and take time - could be washed away, could be difficult access, could be remote, could be a damn hard repair job etc.
There is no magic powers when it comes to repairing cable cuts, just very hard working splicers and field staff.

Note2: if you are a Telstra Wholesale customer, Please refer to the customer portal for updates about this current cable cut.
Please speak to your Telstra Wholesale service manager if you don't currently have access to the portal.
This is updated as information about comes to hand.

On Tue, Aug 16, 2016 at 9:40 AM, Andrew Kitchen <a.kitchen at xi.com.au<mailto:a.kitchen at xi.com.au>> wrote:
Telstra wouldn’t know what magical powers is and as for diverse paths that costs money and they stopped spending money on their networks a long time ago.  Until it started to fall apart around them now they think they can throw a bucket load of cash at it to fix what they neglected to fix years ago.

I still wonder why Australia’s keep giving their cash to the idiots.......

Regards

Andrew

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Andrew Kitchen | Business DevelopmentStrategist
PO Box 3279, The Pines, Victoria, 3109
T 1300 789 299 D 03 9909 3102 M 0449 561 461 F 03 8611 7946
a.kitchen at xi.com.au<mailto:a.kitchen at xi.com.au> | www.xi.com.au<http://www.xi.com.au>

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From: AusNOG <ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>> on behalf of Anthony Bortolotto <a.bortolotto at infinite.net.au<mailto:a.bortolotto at infinite.net.au>>
Date: Tuesday, 16 August 2016 at 9:18 AM
To: Joseph Goldman <joe at apcs.com.au<mailto:joe at apcs.com.au>>, Nathan Brookfield <Nathan.Brookfield at simtronic.com.au<mailto:Nathan.Brookfield at simtronic.com.au>>
Cc: "ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>" <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>

Subject: Re: [AusNOG] Outage Telstra Wholesale?

Fibre cut between Charlotte and Parramatta since 9:58am yesterday. Some of our QLD services are out. No update since 4:23pm either.

Looks like Telstra is Thriving On their Magical technological powers again. Have they heard of diverse paths?

Regards,
Anthony Bortolotto | Infinite Networks
P 1300 790 337 | www.infinite.net.au<http://www.infinite.net.au>
Unit 6 / 42 Geils Court Deakin West ACT 2600 Australia

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>] On Behalf Of Joseph Goldman
Sent: Monday, 15 August 2016 7:28 PM
To: Nathan Brookfield <Nathan.Brookfield at simtronic.com.au<mailto:Nathan.Brookfield at simtronic.com.au>>
Cc: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Outage Telstra Wholesale?

I have a large number of services in Mackay area all still online so must be provider / backhaul specific.
On Mon, Aug 15, 2016 at 7:13 PM, Nathan Brookfield <Nathan.Brookfield at simtronic.com.au<mailto:Nathan.Brookfield at simtronic.com.au>> wrote:

We have had NBN services down in the same area, faults came in after 430.

Coincidence?

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 15 Aug. 2016, at 18:13, Paul Walters <paul.walters at walthome.com<mailto:paul.walters at walthome.com>> wrote:
HI All,

I have a client in Mackay that is having internet issues. Someone has pointed me about a possible cable cut in dubbo that might be affecting it????

Anyone got any information?

the whole NTD seems to be active all their internal stuff works and a secondary link they have.

Cheers

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