[AusNOG] Outage Telstra Wholesale?

Anthony Bortolotto a.bortolotto at infinite.net.au
Tue Aug 16 14:17:19 EST 2016 

This is a customer MLL link out to a rural location in QLD, not my core network. 

+1 for the passive aggressive assumptions though

-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Glenn Hocking
Sent: Tuesday, 16 August 2016 11:21 AM
To: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Outage Telstra Wholesale?

+1 for up to wholesale customers to ensure they have diverse paths, You 
+really need to understand
what you are buying. Nothing is 100% reliable, but by being smart one can reduce downtime with a little extra cost.

Since 2005 our network has been down only a few hours total at most, usually due to our own inhouse technical issues. Uplinks are to 2 separate edge routers with our primary transit supplier which is about $150 extra a month for the second diverse edge router uplink (not Telstra by the way) and we have a third totally separate provider just in case.... (Excludes any peering also)

Of course you can shift the blame upstream with issues occur, but really this is putting your head in the sand in my opinion.

Cheers

Glenn Hocking | Managing Director
Woosaw Pty Ltd | www.woosaw.com.au
Sydney Office: +612 8090 3441 | Mobile: 0420 942 641 PO Box 391 │ Pyrmont NSW 2009  | Australia

On 16/08/2016 10:30 AM, Russell Langton wrote:
> Hi Andrew/Anthony,
>
> I'm really going to resist getting into a flame war here.
> I'm also mindful of the ausnog rules about professional respect.
>
> Diverse paths or protection are a option when buying services from any carrier.
> It's cheaper not to buy protection, but you really need it when 
> something hits the fan. - (eg.a cable cut or router issue).
>
> As mark has said, Are you paying for diverse paths or protection on your services?
>
> As a general note;
> Some cable cuts can be hard to fix and take time - could be washed 
> away, could be difficult access, could be remote, could be a damn hard repair job etc.
> There is no magic powers when it comes to repairing cable cuts, just 
> very hard working splicers and field staff.
>
> Note2: if you are a Telstra Wholesale customer, Please refer to the 
> customer portal for updates about this current cable cut.
> Please speak to your Telstra Wholesale service manager if you don't currently have access to the portal.
> This is updated as information about comes to hand.
>
>
>
>
>
> On Tue, Aug 16, 2016 at 9:40 AM, Andrew Kitchen <a.kitchen at xi.com.au 
> <mailto:a.kitchen at xi.com.au>>
> wrote:
>
>     Telstra wouldn’t know what magical powers is and as for diverse paths that costs money and they
>     stopped spending money on their networks a long time ago.  Until it started to fall apart around
>     them now they think they can throw a bucket load of cash at it to fix what they neglected to fix
>     years ago.____
>
>     __ __
>
>     I still wonder why Australia’s keep giving their cash to the 
> idiots.......____
>
>     __ __
>
>     Regards____
>
>     __ __
>
>     Andrew____
>
>     __ __
>
>     [image]
>
>     	  	
>
>     AndrewKitchen | Business DevelopmentStrategist
>     PO Box 3279, The Pines, Victoria, 3109
>     T 1300 789 299 D 03 9909 3102 *M* 0449 561 461 F 03 8611 7946
>     a.kitchen at xi.com.au <mailto:a.kitchen at xi.com.au> | www.xi.com.au 
> <http://www.xi.com.au>
>
>
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>     *From: *AusNOG <ausnog-bounces at lists.ausnog.net <mailto:ausnog-bounces at lists.ausnog.net>> on
>     behalf of Anthony Bortolotto <a.bortolotto at infinite.net.au <mailto:a.bortolotto at infinite.net.au>>
>     *Date: *Tuesday, 16 August 2016 at 9:18 AM
>     *To: *Joseph Goldman <joe at apcs.com.au <mailto:joe at apcs.com.au>>, Nathan Brookfield
>     <Nathan.Brookfield at simtronic.com.au <mailto:Nathan.Brookfield at simtronic.com.au>>
>     *Cc: *"ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>" <ausnog at lists.ausnog.net
>     <mailto:ausnog at lists.ausnog.net>>
>
>
>     *Subject: *Re: [AusNOG] Outage Telstra Wholesale?____
>
>     __ __
>
>     Fibre cut between Charlotte and Parramatta since 9:58am yesterday. Some of our QLD services are
>     out. No update since 4:23pm either.____
>
>      ____
>
>     Looks like Telstra is Thriving On their Magical technological powers again. Have they heard of
>     diverse paths?____
>
>      ____
>
>     Regards,____
>
>     *Anthony Bortolotto | Infinite Networks*____
>
>     *P*1300 790 337 | www.infinite.net.au 
> <http://www.infinite.net.au>____
>
>     Unit 6 / 42 Geils Court Deakin West ACT 2600 Australia____
>
>      ____
>
>     *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net <mailto:ausnog-bounces at lists.ausnog.net>]
>     *On Behalf Of *Joseph Goldman
>     *Sent:* Monday, 15 August 2016 7:28 PM
>     *To:* Nathan Brookfield <Nathan.Brookfield at simtronic.com.au
>     <mailto:Nathan.Brookfield at simtronic.com.au>>
>     *Cc:* ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
>     *Subject:* Re: [AusNOG] Outage Telstra Wholesale?____
>
>      ____
>
>     I have a large number of services in Mackay area all still online so must be provider / backhaul
>     specific.____
>
>     On Mon, Aug 15, 2016 at 7:13 PM, Nathan Brookfield <Nathan.Brookfield at simtronic.com.au
>     <mailto:Nathan.Brookfield at simtronic.com.au>> wrote:____
>
>      ____
>
>         We have had NBN services down in the same area, faults came in 
> after 430.____
>
>          ____
>
>         Coincidence?____
>
>
>         Nathan Brookfield ____
>
>         Chief Executive Officer____
>
>          ____
>
>         Simtronic Technologies Pty Ltd____
>
>         http://www.simtronic.com.au____
>
>
>         On 15 Aug. 2016, at 18:13, Paul Walters <paul.walters at walthome.com
>         <mailto:paul.walters at walthome.com>> wrote:____
>
>         HI All, ____
>
>          ____
>
>         I have a client in Mackay that is having internet issues. Someone has pointed me about a
>         possible cable cut in dubbo that might be affecting it????____
>
>          ____
>
>         Anyone got any information?____
>
>          ____
>
>         the whole NTD seems to be active all their internal stuff works and a secondary link they
>         have.____
>
>          ____
>
>         Cheers____
>
>          ____
>
>         -- ____
>
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