[AusNOG] Semi-Off-list | Porting NBN phone number to another VoIP carrier

[Joseph Goldman]

DOT, TIPT, PSTN, VoIP it really shouldn't matter.

If they are seemingly refusing to accept the port-out request from the 
new provider then perhaps you should be contacting ACMA to see if they 
can help.

http://acma.gov.au/Citizen/Consumer-info/All-about-numbers/Keeping-your-number/telephone-numbers-and-number-portability-your-rights

Under Compliance for providers, they note the telco act '97 
(http://www.comlaw.gov.au/Series/C2004A05145), part 31 proceedings for 
refusing to port a number.

YOU as the consumer, shouldn't have to do anything except to say to NEW 
provider "Here's number, heres account number, please port", the NEW 
provider should be doing the requests/talking with Telstra in regards to 
porting that number over. Is this the process your having?

If it is currently DOT then that can be delivered via PSTN i believe - 
and if it is an NBN area and the numbers already been listed as pending 
disconnect you may need to get it converted to an EBD service first 
(have had to do a few of these annoyingly), but again this should be a 
fairly pain-free procedure.

On 13/04/16 18:17, Cameron Murray wrote:
>
> Bradley
>
> While your statement would be correct if this was a uni-v service in 
> our case DOT or TIPT is a different kettle of worms.
>
> On 13 Apr 2016 6:06 pm, "Bradley Amm" <Bradley.Amm at telethonkids.org.au 
> <mailto:Bradley.Amm at telethonkids.org.au>> wrote:
>
>     “Porting numbers when NBN is involved seems to be a nightmare”
>
>     But NBN has nothing to do with a service or your ability to port
>     the number around.
>
>     You statement should read “Porting numbers when VOIP providers
>     that don’t have porting agreements involved seems to be a nightmare”
>
>
>     At the end of the day the NBN UNI-V service is just a VOIP service.
>
>     *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net
>     <mailto:ausnog-bounces at lists.ausnog.net>] *On Behalf Of
>     *paul+ausnog at oxygennetworks.com.au
>     <mailto:paul%2Bausnog at oxygennetworks.com.au>
>     *Sent:* Wednesday, 13 April 2016 9:17 AM
>     *To:* 'Joseph Goldman'; ausnog at lists.ausnog.net
>     <mailto:ausnog at lists.ausnog.net>
>     *Subject:* Re: [AusNOG] Semi-Off-list | Porting NBN phone number
>     to another VoIP carrier
>
>     Porting numbers when NBN is involved seems to be a nightmare.
>
>     We have been trying to port a PSTN number from Telstra to our VOIP
>     for weeks, the problem is that as it’s in an NBN disconnection
>     area NBN have marked it as pending disconnection so the VOIP
>     carrier isn’t able port it, it’s really a nightmare when NBN is
>     involved with anything.
>
>     Regards
>
>     Paul
>
>     *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf
>     Of *Joseph Goldman
>     *Sent:* Wednesday, 13 April 2016 11:08 AM
>     *To:* ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
>     *Subject:* Re: [AusNOG] Semi-Off-list | Porting NBN phone number
>     to another VoIP carrier
>
>     With the process moving to RAN verification it shouldn't have any
>     problems. You put the application to the new provider and provide
>     the account number that is on the invoice that Telstra bill you
>     for the service on. What reasons have they given to deny this
>     process? They shouldn't realistically have a say in the matter.
>
>     On 13/04/16 11:04, Cameron Murray wrote:
>
>         Guys,
>
>         We have spent months trying to have a number ported from a
>         Telstra NBN / TIPT to an external VoIP provider.
>
>         Each application Telstra come back with a different reason as
>         to why they cannot facilitate the port.
>
>         Has anyone had any experience with a similar situation and had
>         success?
>
>         TIA
>
>         Cameron.
>
>
>
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