[AusNOG] Telco sales rep and default delay

[Mark Smith]

On 13 Apr 2016 7:55 AM, "Dino Sosic" <Dino.Sosic at datacom.com.au> wrote:
>
> Hi all,
>
> I noticed something that is consistent across all Telcos in this country.
You want to buy something whether its a DC cross-connect or a service, the
sales representatives take 20-30 days at the minimum to respond ( not
provision, respond to email/call/request! ).
>
> I understand lots of Telcos are going through change of processes etc (
due to merges/acquisitions ) but I don't get it, they don't like money or
what? :)
>
> In Europe if you do not respond back to our request within 2-3 days, you
lose lots of reputation as the word spreads  pretty fast, and lots of
competition out there to swap to.
> Maybe this is the issue? Not a lot of competition out there so they do
not care much?
>
> Thoughts?
>

So this is the problem that on-demand, software driven customer direct
service provisioning is solving. Those people and the service provisioning
people behind them are being "replaced by a script". Unfortunate for them,
however the lack of responsiveness has created the opportunity for other
people to fill with software.

I doubt modern organisations like Megaport who have a software driven
service provisioning model even have "sales reps" to sell individual
services.

Regards,
Mark.

> cheers,
> Dino
>
>
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