[AusNOG] Telco sales rep and default delay

[Dino Sosic]

haha exactly :)
________________________________
From: Skeeve Stevens [skeeve+ausnog at eintellegonetworks.com]
Sent: Wednesday, April 13, 2016 8:09 AM
To: Dino Sosic
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Telco sales rep and default delay

I'm a little busy... let me get back to you in a few weeks.

:)


...Skeeve

Skeeve Stevens - Founder & The Architect - eintellego Networks Pty Ltd
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On Wed, Apr 13, 2016 at 7:55 AM, Dino Sosic <Dino.Sosic at datacom.com.au<redir.aspx?REF=r0urtZik2dtj4tOk3PzzzMGy4tbDYCpf3ESKo1dDxTV1T2x6H2PTCAFtYWlsdG86RGluby5Tb3NpY0BkYXRhY29tLmNvbS5hdQ..>> wrote:
Hi all,

I noticed something that is consistent across all Telcos in this country. You want to buy something whether its a DC cross-connect or a service, the sales representatives take 20-30 days at the minimum to respond ( not provision, respond to email/call/request! ).

I understand lots of Telcos are going through change of processes etc ( due to merges/acquisitions ) but I don't get it, they don't like money or what? :)

In Europe if you do not respond back to our request within 2-3 days, you lose lots of reputation as the word spreads  pretty fast, and lots of competition out there to swap to.
Maybe this is the issue? Not a lot of competition out there so they do not care much?

Thoughts?

cheers,
Dino

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