[AusNOG] TPG Voice Calls Fail to our VoIP number

[Andrew Barbara]

Hi All,

Well, I have to say I am really impressed with AAPT - Just had a call from Chris of AAPT, within 5 minutes of giving him the details, issue seems to be resolved.

Thanks very much.


Kind Regards

Andrew Barbara  | Managing Director  | FocusNet Group
End to End Technology Solutions  |  www.focusnet.com.au<http://www.focusnet.com.au>
Office: 1300 077 777  | Mobile: 0438 979 044    |  Fax: 08 6210 1837

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This e-mail and / or any attachment(s) is intended solely for the above-mentioned recipient(s) and it may contain confidential or privileged information. It may not represent the opinion(s) of FocusNet Group and may have been sent without the consent of FocusNet Group. If you have received it in error, please notify us immediately at support at focusnet.com.au<mailto:support at focusnet.com.au> and delete the e-mail. You must not copy, distribute, disclose or take any action in reliance on it.



From: Andrew Barbara
Sent: Friday, 16 October 2015 2:19 PM
To: ausnog at ausnog.net
Subject: TPG Voice Calls Fail to our VoIP number

Hi All,

Got an interesting one here...

We have a customer in Victoria that use one of the numbers provided by our voice wholesaler (Vocus)
They are working just fine, making outbound calls, and receiving inbound calls for the most part - Except for incoming calls from TPG!

It seems that anyone that is calling from a TPG voice service gets an engaged signal, but callers from Telstra / Optus etc get through just fine.

I have contacted Vocus, and they have said that neither themselves, nor their upstream are getting seeing any call attempts, so it appears to be an internal issue to TPG.

So - If anyone from TPG is listening, let me know so I can give you the particulars.
Or, if anyone has access to a TPG service to do some testing and potentially is OK lodging a fault with TPG to get it sorted, I would be very appreciative, and happy to pay for your time!

Thanks

Kind Regards

Andrew Barbara  | Managing Director  | FocusNet Group
End to End Technology Solutions  |  www.focusnet.com.au<http://www.focusnet.com.au>
Office: 1300 077 777  | Mobile: 0438 979 044    |  Fax: 08 6210 1837

[FNGL---Email-Logo]
This e-mail and / or any attachment(s) is intended solely for the above-mentioned recipient(s) and it may contain confidential or privileged information. It may not represent the opinion(s) of FocusNet Group and may have been sent without the consent of FocusNet Group. If you have received it in error, please notify us immediately at support at focusnet.com.au<mailto:support at focusnet.com.au> and delete the e-mail. You must not copy, distribute, disclose or take any action in reliance on it.

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