[AusNOG] TPG Voice Calls Fail to our VoIP number

[Ivan Jukic]

Yeap. Chris is a champ!

On 16 October 2015 at 17:34, Andrew Barbara <andrew at focusnet.com.au> wrote:

> Hi All,
>
>
>
> Well, I have to say I am really impressed with AAPT – Just had a call from
> Chris of AAPT, within 5 minutes of giving him the details, issue seems to
> be resolved.
>
>
>
> Thanks very much.
>
>
>
>
>
> Kind Regards
>
>
>
> Andrew Barbara  | Managing Director  | *FocusNet Group*
>
> *End to End Technology Solutions  *|*  www.focusnet.com.au
> <http://www.focusnet.com.au>*
>
> Office: 1300 077 777  | Mobile: 0438 979 044    |  Fax: 08 6210 1837
>
>
>
> [image: FNGL---Email-Logo]
>
> This e-mail and / or any attachment(s) is intended solely for the
> above-mentioned recipient(s) and it may contain confidential or privileged
> information. It may not represent the opinion(s) of FocusNet Group and may
> have been sent without the consent of FocusNet Group. If you have received
> it in error, please notify us immediately at support at focusnet.com.au and
> delete the e-mail. You must not copy, distribute, disclose or take any
> action in reliance on it.
>
>
>
>
>
>
>
> *From:* Andrew Barbara
> *Sent:* Friday, 16 October 2015 2:19 PM
> *To:* ausnog at ausnog.net
> *Subject:* TPG Voice Calls Fail to our VoIP number
>
>
>
> Hi All,
>
>
>
> Got an interesting one here…
>
>
>
> We have a customer in Victoria that use one of the numbers provided by our
> voice wholesaler (Vocus)
>
> They are working just fine, making outbound calls, and receiving inbound
> calls for the most part – Except for incoming calls from TPG!
>
>
>
> It seems that anyone that is calling from a TPG voice service gets an
> engaged signal, but callers from Telstra / Optus etc get through just fine.
>
>
>
> I have contacted Vocus, and they have said that neither themselves, nor
> their upstream are getting seeing any call attempts, so it appears to be an
> internal issue to TPG.
>
>
>
> So – If anyone from TPG is listening, let me know so I can give you the
> particulars.
>
> Or, if anyone has access to a TPG service to do some testing and
> potentially is OK lodging a fault with TPG to get it sorted, I would be
> very appreciative, and happy to pay for your time!
>
>
>
> Thanks
>
>
>
> Kind Regards
>
>
>
> Andrew Barbara  | Managing Director  | *FocusNet Group*
>
> *End to End Technology Solutions  *|*  www.focusnet.com.au
> <http://www.focusnet.com.au>*
>
> Office: 1300 077 777  | Mobile: 0438 979 044    |  Fax: 08 6210 1837
>
>
>
> [image: FNGL---Email-Logo]
>
> This e-mail and / or any attachment(s) is intended solely for the
> above-mentioned recipient(s) and it may contain confidential or privileged
> information. It may not represent the opinion(s) of FocusNet Group and may
> have been sent without the consent of FocusNet Group. If you have received
> it in error, please notify us immediately at support at focusnet.com.au and
> delete the e-mail. You must not copy, distribute, disclose or take any
> action in reliance on it.
>
>
>
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> http://lists.ausnog.net/mailman/listinfo/ausnog
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>
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