[AusNOG] Anyone from tpp on list?

[Matthew VK3EVL]

In this case the self serve is broken as is the portal support guys use.

It has been confirmed there is a communication issue between TPP and the 
registrar in question and it is being worked on (we've achieved 
escalation) but who knows when it will be fixed.
Thanks to those that replied both on and off list.

Cheers
Matthew

On 1/09/2014 9:00 PM, Jared Hirst wrote:
> Move to Ventra IP's wholesale platform. All self service and you 
> wouldn't need support.
>
> Also many many places run level 3 support for massive issues, but for 
> domains which are low margin it's not viable to run l3 support 24/7.
>
> On Monday, September 1, 2014, Ross Wheeler <ausnog at rossw.net 
> <mailto:ausnog at rossw.net>> wrote:
>
>
>
>         As I referred to before, they are most likely level 1 techs
>         and the fact of
>         them being in India, Cambodia or Melbourne is beside the
>         point. The point
>         is that they are level 1 and are not trained to deal with a
>         'hard' issue.
>         You may think the issue is simple to you, but that's because
>         you live and
>         breath it, where as the level 1 staff might not. They are
>         simply a customer
>         frontline for logging issues and directing to support articles.
>
>
>     Isn't it wonderful that we all live in a world that stops at 17:30
>     local time and starts again at 09:00 the next morning.
>
>     Isn't it wonderful that we don't have clients, or customers, who
>     expect 24/7 operation of their stuff, and that when someone like
>     tpp has a SNAFU, that the rest of the world is so understanding
>     that "you'll get to it tomorrow, or monday, or whenever you can
>     catch the eye of a passing tech"?
>
>     For a company the size of tpp (or the size they like to say they
>     are... and remember, TPP has actually been netregistry for quite
>     some time, and both of them are actually melbourneit for the last
>     few months.... that only makes the deal even MORE absurd... that
>     what, 90% of the .au namespace is "administered" by one entity,
>     who turns off the phones at 17:30 each afternoon.....???)
>
>     Anyone here considered setting up as a competetive, COMPETENT
>     registrar in .au? I know a heap of people (myself included) who'd
>     move in a heartbeat.
>
>     I wouldn't use melbourneit if they were the last registrar in the
>     world, and tpp have gone to the dogs in the last 3 or 4 years.
>     Between their incompetence and their "we don't care" attitude....
>
>     And that's got NOTHING to do with race, colour or sex.
>
>
>
> -- 
>
>
>   Jared Hirst
>
>
>             Chief Executive Officer
>
> Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
> Postal Address: PO Box 3187, Tuggerah NSW 2259
> Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: 
> +61 2 8115 8888
> Web: www.serversaustralia.com.au <http://www.serversaustralia.com.au>
>
> Servers Australia - Logo <http://serversaustralia.com.au/> 	
>
>
>     How are we doing?
>
>
>             please click here to tell Servers Australia - We‘re listening
>
> <https://docs.google.com/a/serversaustralia.com.au/forms/d/1LN6H3Dc8TCJFmNH7pxVkAfrhP3MosGNAueA8hteFbIY/viewform#start=openform>Find 
> Us on Facebook <http://www.facebook.com/ServersAustralia> Follow us on 
> Twitter <http://twitter.com/serversau> Follow us on Google 
> <https://plus.google.com/112681060777876559914>
>
> *Notice:* This message may contain private and confidential 
> information intended only for the recipients. If you have received 
> this message in error please delete immediately and notify the sender, 
> as any distribution or reproduction of this message is prohibited. The 
> views & opinions expressed in this e-mail are NOT necessarily those of 
> Servers Australia
>
> Please consider the environment before printing this email - every 
> year we are losing 40 million acres of oxygen producing forests 
> through logging and land clearing.
>
>
>
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20140901/ff0ee959/attachment.html>