[AusNOG] Anyone from tpp on list?

[Jared Hirst]

No sorry it doesn't. Just infuriates me when someone like Matthew from
ansa has a stab at people without understanding a thing about the real
world!

If he was not racist and made stupid comments then we would have stayed on
topic!

On Monday, September 1, 2014, Jason Brown <Jason at browns.id.au> wrote:

>  Guys,
> Whilst you are all ranting and saying how others are better, the facts
> here are that this is not a matter of self support access or useless level
> 1, its actually a matter of a domain reseller being shut out of a TLD
> registrars systems to make changes for their clients domains.
>
>  It has nothing to do with the TPP level 1 support personnel.
>
>
>   From: Jared Hirst <jared.hirst at serversaustralia.com.au
> <javascript:_e(%7B%7D,'cvml','jared.hirst at serversaustralia.com.au');>>
> Date: Monday, 1 September 2014 9:00 pm
> To: Ross Wheeler <ausnog at rossw.net
> <javascript:_e(%7B%7D,'cvml','ausnog at rossw.net');>>
> Cc: "ausnog at lists.ausnog.net
> <javascript:_e(%7B%7D,'cvml','ausnog at lists.ausnog.net');>" <
> ausnog at lists.ausnog.net
> <javascript:_e(%7B%7D,'cvml','ausnog at lists.ausnog.net');>>
> Subject: Re: [AusNOG] Anyone from tpp on list?
>
>  Move to Ventra IP's wholesale platform. All self service and you
> wouldn't need support.
>
>  Also many many places run level 3 support for massive issues, but for
> domains which are low margin it's not viable to run l3 support 24/7.
>
> On Monday, September 1, 2014, Ross Wheeler <ausnog at rossw.net
> <javascript:_e(%7B%7D,'cvml','ausnog at rossw.net');>> wrote:
>
>>
>>
>>  As I referred to before, they are most likely level 1 techs and the fact
>>> of
>>> them being in India, Cambodia or Melbourne is beside the point. The point
>>> is that they are level 1 and are not trained to deal with a 'hard' issue.
>>> You may think the issue is simple to you, but that's because you live and
>>> breath it, where as the level 1 staff might not. They are simply a
>>> customer
>>> frontline for logging issues and directing to support articles.
>>>
>>
>> Isn't it wonderful that we all live in a world that stops at 17:30 local
>> time and starts again at 09:00 the next morning.
>>
>> Isn't it wonderful that we don't have clients, or customers, who expect
>> 24/7 operation of their stuff, and that when someone like tpp has a SNAFU,
>> that the rest of the world is so understanding that "you'll get to it
>> tomorrow, or monday, or whenever you can catch the eye of a passing tech"?
>>
>> For a company the size of tpp (or the size they like to say they are...
>> and remember, TPP has actually been netregistry for quite some time, and
>> both of them are actually melbourneit for the last few months.... that only
>> makes the deal even MORE absurd... that what, 90% of the .au namespace is
>> "administered" by one entity, who turns off the phones at 17:30 each
>> afternoon.....???)
>>
>> Anyone here considered setting up as a competetive, COMPETENT registrar
>> in .au? I know a heap of people (myself included) who'd move in a heartbeat.
>>
>> I wouldn't use melbourneit if they were the last registrar in the world,
>> and tpp have gone to the dogs in the last 3 or 4 years. Between their
>> incompetence and their "we don't care" attitude....
>>
>> And that's got NOTHING to do with race, colour or sex.
>>
>>
>
> --
>      Jared Hirst Chief Executive Officer
>
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-- 
Jared HirstChief Executive Officer

Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
Postal Address: PO Box 3187, Tuggerah NSW 2259
Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2
8115 8888
Web: www.serversaustralia.com.au
[image: Servers Australia - Logo] <http://serversaustralia.com.au/>How are
we doing?please click here to tell Servers Australia - We‘re listening
<https://docs.google.com/a/serversaustralia.com.au/forms/d/1LN6H3Dc8TCJFmNH7pxVkAfrhP3MosGNAueA8hteFbIY/viewform#start=openform>[image:
Find Us on Facebook] <http://www.facebook.com/ServersAustralia> [image:
Follow us on Twitter] <http://twitter.com/serversau> [image: Follow us on
Google] <https://plus.google.com/112681060777876559914>

*Notice:* This message may contain private and confidential information
intended only for the recipients. If you have received this message in
error please delete immediately and notify the sender, as any distribution
or reproduction of this message is prohibited. The views & opinions
expressed in this e-mail are NOT necessarily those of Servers Australia

Please consider the environment before printing this email - every year we
are losing 40 million acres of oxygen producing forests through logging and
land clearing.
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