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In this case the self serve is broken as is the portal support guys
use.<br>
<br>
It has been confirmed there is a communication issue between TPP and
the registrar in question and it is being worked on (we've achieved
escalation) but who knows when it will be fixed.<br>
Thanks to those that replied both on and off list.<br>
<br>
Cheers<br>
Matthew<br>
<br>
<div class="moz-cite-prefix">On 1/09/2014 9:00 PM, Jared Hirst
wrote:<br>
</div>
<blockquote
cite="mid:CAF+52X1tpjoe+T8=rpcywbix337eAEqapNkzaMGPCd781ddejw@mail.gmail.com"
type="cite">Move to Ventra IP's wholesale platform. All self
service and you wouldn't need support.
<div><br>
</div>
<div>Also many many places run level 3 support for massive issues,
but for domains which are low margin it's not viable to run l3
support 24/7.<span></span><br>
<br>
On Monday, September 1, 2014, Ross Wheeler <<a
moz-do-not-send="true" href="mailto:ausnog@rossw.net">ausnog@rossw.net</a>>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<br>
<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
As I referred to before, they are most likely level 1 techs
and the fact of<br>
them being in India, Cambodia or Melbourne is beside the
point. The point<br>
is that they are level 1 and are not trained to deal with a
'hard' issue.<br>
You may think the issue is simple to you, but that's because
you live and<br>
breath it, where as the level 1 staff might not. They are
simply a customer<br>
frontline for logging issues and directing to support
articles.<br>
</blockquote>
<br>
Isn't it wonderful that we all live in a world that stops at
17:30 local time and starts again at 09:00 the next morning.<br>
<br>
Isn't it wonderful that we don't have clients, or customers,
who expect 24/7 operation of their stuff, and that when
someone like tpp has a SNAFU, that the rest of the world is so
understanding that "you'll get to it tomorrow, or monday, or
whenever you can catch the eye of a passing tech"?<br>
<br>
For a company the size of tpp (or the size they like to say
they are... and remember, TPP has actually been netregistry
for quite some time, and both of them are actually melbourneit
for the last few months.... that only makes the deal even MORE
absurd... that what, 90% of the .au namespace is
"administered" by one entity, who turns off the phones at
17:30 each afternoon.....???)<br>
<br>
Anyone here considered setting up as a competetive, COMPETENT
registrar in .au? I know a heap of people (myself included)
who'd move in a heartbeat.<br>
<br>
I wouldn't use melbourneit if they were the last registrar in
the world, and tpp have gone to the dogs in the last 3 or 4
years. Between their incompetence and their "we don't care"
attitude....<br>
<br>
And that's got NOTHING to do with race, colour or sex.<br>
<br>
</blockquote>
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<h1
style="font-size:16px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:5px">Jared
Hirst</h1>
<h6
style="font-size:12px;font-weight:normal;color:rgb(104,104,104);margin-top:0px;margin-bottom:5px">Chief
Executive Officer</h6>
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<p
style="color:rgb(115,115,115);font-size:10px;font-family:Arial,Helvetica,sans-serif;margin-top:0px;line-height:16px"><span
style="color:rgb(83,83,83)">Office Address:</span>
2/2 Teamster Close, Tuggerah NSW 2259 <br>
<span style="color:rgb(83,83,83)">Postal
Address:</span> PO Box 3187, Tuggerah NSW
2259 <br>
<span style="color:rgb(83,83,83)">Phone:</span> +61
2 8115 8801 | Network Ops: +61 2 8115 8850 |
Main Switch: +61 2 8115 8888 <br>
<span style="color:rgb(83,83,83)">Web:</span> <a
moz-do-not-send="true"
href="http://www.serversaustralia.com.au"
target="_blank">www.serversaustralia.com.au</a></p>
</td>
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</tbody>
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<td style="padding-top:10px;padding-bottom:10px">
<table border="0" cellpadding="0" cellspacing="0"
width="100%">
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<td
style="width:100px;border-right-width:1px;border-color:rgb(117,153,207);border-right-style:solid"
width="100px"><a moz-do-not-send="true"
href="http://serversaustralia.com.au/"
target="_blank"><img moz-do-not-send="true"
src="https://www.mysau.com.au/template/images/signature-images/sau-logo.png"
alt="Servers Australia - Logo " height="90"
width="90"></a></td>
<td style="padding-left:20px" valign="middle"><a
moz-do-not-send="true"
href="https://docs.google.com/a/serversaustralia.com.au/forms/d/1LN6H3Dc8TCJFmNH7pxVkAfrhP3MosGNAueA8hteFbIY/viewform#start=openform"
title="Online Survey"
style="text-decoration:none" target="_blank">
<h2
style="font-size:14px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:2px">How
are we doing?</h2>
<h6
style="font-size:10px;font-weight:normal;color:rgb(32,72,122);margin-top:0px;margin-bottom:10px">please
click here to tell Servers Australia - We‘re
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