[AusNOG] Anyone from tpp on list?

[Jared Hirst]

Move to Ventra IP's wholesale platform. All self service and you wouldn't
need support.

Also many many places run level 3 support for massive issues, but for
domains which are low margin it's not viable to run l3 support 24/7.

On Monday, September 1, 2014, Ross Wheeler <ausnog at rossw.net> wrote:

>
>
>  As I referred to before, they are most likely level 1 techs and the fact
>> of
>> them being in India, Cambodia or Melbourne is beside the point. The point
>> is that they are level 1 and are not trained to deal with a 'hard' issue.
>> You may think the issue is simple to you, but that's because you live and
>> breath it, where as the level 1 staff might not. They are simply a
>> customer
>> frontline for logging issues and directing to support articles.
>>
>
> Isn't it wonderful that we all live in a world that stops at 17:30 local
> time and starts again at 09:00 the next morning.
>
> Isn't it wonderful that we don't have clients, or customers, who expect
> 24/7 operation of their stuff, and that when someone like tpp has a SNAFU,
> that the rest of the world is so understanding that "you'll get to it
> tomorrow, or monday, or whenever you can catch the eye of a passing tech"?
>
> For a company the size of tpp (or the size they like to say they are...
> and remember, TPP has actually been netregistry for quite some time, and
> both of them are actually melbourneit for the last few months.... that only
> makes the deal even MORE absurd... that what, 90% of the .au namespace is
> "administered" by one entity, who turns off the phones at 17:30 each
> afternoon.....???)
>
> Anyone here considered setting up as a competetive, COMPETENT registrar in
> .au? I know a heap of people (myself included) who'd move in a heartbeat.
>
> I wouldn't use melbourneit if they were the last registrar in the world,
> and tpp have gone to the dogs in the last 3 or 4 years. Between their
> incompetence and their "we don't care" attitude....
>
> And that's got NOTHING to do with race, colour or sex.
>
>

-- 
Jared HirstChief Executive Officer

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