[AusNOG] Telstra Outage ETR: Broome/Derby/Kunnunurra, WA?

[Tony]

Is interesting. We have a service into Kununurra that went down yesterday afternoon at a similar time to the westnet outage fault start time. A fault was logged to Telstra on it this morning (after waiting for site to confirm power, reboot router, etc) and the info that came back was that a faulty cable pair was found between exchange and site and a tech would be sent to look into it. This update was after midday.

The service came back up an hour or so ago, which seems too quick for a tech to have gone out and fixed a faulty copper pair. If there was a fibre break into the area then I think it's much more likely that is the reason why our service went down (and restored again recently).

Telstra outages give this one that took down phones & ISDN in Kununurra:

http://servicestatus.telstra.com/servicestatus/goc.do?q=event_693290f375e326611be39a9da1597f36.html

The restoration time on that outage coincides to about 2 minutes of when out data service came back up, although the outage starting time is different (maybe ISDN managed to kick along for a few more hours before dying).


I'm only writing this to highlight what would appear to be a disparity 
of information being provided on the true cause of the outage.



regards,
Tony.




________________________________
 From: Karl W <shining_forces at hotmail.com>
To: Kai <vk6ksj at westnet.com.au>; ausnog <ausnog at ausnog.net> 
Sent: Thursday, 9 January 2014 2:08 PM
Subject: Re: [AusNOG] Telstra Outage ETR: Broome/Derby/Kunnunurra, WA?
 


Kai,

We saw an outage of 33 minutes in our Telstra provided WAN circuit at Broome, dial up solutions also failed to establish connectivity.

We were told "A fibre has failed and is being replaced".

I hope this is of some help.
Best regards
Karl W










Courage is not the absence of fear, but rather the judgement that something else is more important than fear.
—Ambrose Redmoon


> From: vk6ksj at westnet.com.au
> To: ausnog at ausnog.net
> Date: Thu, 9 Jan 2014 07:46:10 +0800
> Subject: [AusNOG] Telstra Outage ETR: Broome/Derby/Kunnunurra, WA?
> 
> Hi listers,
> 
> Welcome to Thursday.
> 
> Can a Telstra rep please provide any info on the outage which is affecting Broome, WA and looks to also be affecting Derby and Kununurra.
> 
> Checked your outage page:
> http://servicestatus.telstra.com/servicestatus/goc.do?q=postcode_6725.html
> but the only notification I can only see is about the planned outage for Jan 14th.
> 
> Rang your support number and they are unaware of any outages.
> 
> WestNet is the only ISP who resells your service who has a notice about it, and they have not been provided with an ETR:
> http://secure1.wn.com.au/Help/Outage/Details.aspx?id=2146
> 
> Cheers
> Kai
>
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