[AusNOG] Monitoring ULL drops on AAPT MBE connections

[Brad Evans]

** Yes, you can create cases on FrontierLink

-Brad

On 3/04/2014 5:34 PM, Andrew Jones wrote:
> That's devious!
>
> Any word on whether the Frontier API supports logging enquiries?
>
> On 03.04.2014 17:26, Cameron Ferdinands wrote:
>> Hi,
>>
>> I'd recommend you speak to your account manager regarding this.
>>
>> Or, if you'd like, log a fault every single day on all of your
>> services asking for ULL status. The more services you have the quicker
>> response you'd get!
>>
>> On Thu, Apr 3, 2014 at 9:07 AM, Radek Tkaczyk <radek at tkaczyk.id.au> 
>> wrote:
>>> Hi Guys,
>>>
>>>
>>>
>>> We are getting more and more cases where an AAPT MBE connection 
>>> drops a ULL,
>>> and no-one notices this until the client complains about poor 
>>> speeds, or
>>> another ULL drops and takes the connection offline.
>>>
>>>
>>>
>>> For example, say an end user has an AAPT 10/10 MBE connection which 
>>> uses 2 x
>>> ULLs. If one of the ULLs drops, the speed will drop to around 5/5 and
>>> everything keeps going at the lower speed. This is all fine, except 
>>> that
>>> AAPT do not correct the issue until you log a fault. Or worse, the 
>>> second
>>> ULL drops at a later time and takes the connection completely offline.
>>>
>>>
>>>
>>> How are we supposed to log a fault if we can't monitor for a ULL 
>>> connection
>>> getting dropped?
>>>
>>>
>>>
>>> How are other people handling this situation?
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Radek
>>>
>>> Ph: 0413 383 231
>>>
>>> radek at tkaczyk.id.au
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> AusNOG mailing list
>>> AusNOG at lists.ausnog.net
>>> http://lists.ausnog.net/mailman/listinfo/ausnog
>>>
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>
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