[AusNOG] Monitoring ULL drops on AAPT MBE connections

[Andrew Jones]

That's devious!

Any word on whether the Frontier API supports logging enquiries?

On 03.04.2014 17:26, Cameron Ferdinands wrote:
> Hi,
>
> I'd recommend you speak to your account manager regarding this.
>
> Or, if you'd like, log a fault every single day on all of your
> services asking for ULL status. The more services you have the 
> quicker
> response you'd get!
>
> On Thu, Apr 3, 2014 at 9:07 AM, Radek Tkaczyk <radek at tkaczyk.id.au> 
> wrote:
>> Hi Guys,
>>
>>
>>
>> We are getting more and more cases where an AAPT MBE connection 
>> drops a ULL,
>> and no-one notices this until the client complains about poor 
>> speeds, or
>> another ULL drops and takes the connection offline.
>>
>>
>>
>> For example, say an end user has an AAPT 10/10 MBE connection which 
>> uses 2 x
>> ULLs. If one of the ULLs drops, the speed will drop to around 5/5 
>> and
>> everything keeps going at the lower speed. This is all fine, except 
>> that
>> AAPT do not correct the issue until you log a fault. Or worse, the 
>> second
>> ULL drops at a later time and takes the connection completely 
>> offline.
>>
>>
>>
>> How are we supposed to log a fault if we can't monitor for a ULL 
>> connection
>> getting dropped?
>>
>>
>>
>> How are other people handling this situation?
>>
>>
>>
>> Regards,
>>
>>
>>
>> Radek
>>
>> Ph: 0413 383 231
>>
>> radek at tkaczyk.id.au
>>
>>
>>
>>
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>>
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