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<b style=""><span style="font-size: 8pt; line-height: 115%;
font-family: "Arial","sans-serif"; color:
gray;"></span></b> Yes, you can create cases on FrontierLink<br>
<br>
-Brad<br>
<br>
<div class="moz-cite-prefix">On 3/04/2014 5:34 PM, Andrew Jones
wrote:<br>
</div>
<blockquote
cite="mid:0286230c84b0a589df6cb99ba5931f69@jonesy.com.au"
type="cite">That's devious!
<br>
<br>
Any word on whether the Frontier API supports logging enquiries?
<br>
<br>
On 03.04.2014 17:26, Cameron Ferdinands wrote:
<br>
<blockquote type="cite">Hi,
<br>
<br>
I'd recommend you speak to your account manager regarding this.
<br>
<br>
Or, if you'd like, log a fault every single day on all of your
<br>
services asking for ULL status. The more services you have the
quicker
<br>
response you'd get!
<br>
<br>
On Thu, Apr 3, 2014 at 9:07 AM, Radek Tkaczyk
<a class="moz-txt-link-rfc2396E" href="mailto:radek@tkaczyk.id.au"><radek@tkaczyk.id.au></a> wrote:
<br>
<blockquote type="cite">Hi Guys,
<br>
<br>
<br>
<br>
We are getting more and more cases where an AAPT MBE
connection drops a ULL,
<br>
and no-one notices this until the client complains about poor
speeds, or
<br>
another ULL drops and takes the connection offline.
<br>
<br>
<br>
<br>
For example, say an end user has an AAPT 10/10 MBE connection
which uses 2 x
<br>
ULLs. If one of the ULLs drops, the speed will drop to around
5/5 and
<br>
everything keeps going at the lower speed. This is all fine,
except that
<br>
AAPT do not correct the issue until you log a fault. Or worse,
the second
<br>
ULL drops at a later time and takes the connection completely
offline.
<br>
<br>
<br>
<br>
How are we supposed to log a fault if we can't monitor for a
ULL connection
<br>
getting dropped?
<br>
<br>
<br>
<br>
How are other people handling this situation?
<br>
<br>
<br>
<br>
Regards,
<br>
<br>
<br>
<br>
Radek
<br>
<br>
Ph: 0413 383 231
<br>
<br>
<a class="moz-txt-link-abbreviated" href="mailto:radek@tkaczyk.id.au">radek@tkaczyk.id.au</a>
<br>
<br>
<br>
<br>
<br>
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