[AusNOG] Monitoring ULL drops on AAPT MBE connections

[Adam Brotherson]

We used to be able to see MBE sync speeds in Frontier until recent
'upgrades' to Frontier where they removed these graphs and now only have a
useless 'connection uptime'. The graphs were great to see single ULL drops
or varying sync speeds.

Account Manager has acknowledged the graphs have disappeared however no
explanation or resolution.


Kind Regards
Adam


On Thu, Apr 3, 2014 at 10:27 AM, Andrew Jones <aj at jonesy.com.au> wrote:

> AAPT do have an option when you order a service of shutting down the
> ethernet on MBE degradation. It would be nice if there was an option to
> flag a problem with the service in frontier, or at least be able to see the
> line stats, like you can for ADSL services.
>
>
> On 03.04.2014 10:19, Joshua D'Alton wrote:
>
>> There was a thread recently on this. Think the conclusion was,
>> basically if the service is provider-NTU, you're stuffed.
>>
>> On Thu, Apr 3, 2014 at 10:07 AM, Radek Tkaczyk <radek at tkaczyk.id.au>
>> wrote:
>>
>>  Hi Guys,
>>>
>>> We are getting more and more cases where an AAPT MBE connection drops a
>>> ULL, and no-one notices this until the client complains about poor speeds,
>>> or another ULL drops and takes the connection offline.
>>>
>>> For example, say an end user has an AAPT 10/10 MBE connection which uses
>>> 2 x ULLs. If one of the ULLs drops, the speed will drop to around 5/5 and
>>> everything keeps going at the lower speed. This is all fine, except that
>>> AAPT do not correct the issue until you log a fault. Or worse, the second
>>> ULL drops at a later time and takes the connection completely offline.
>>>
>>> How are we supposed to log a fault if we can't monitor for a ULL
>>> connection getting dropped?
>>>
>>> How are other people handling this situation?
>>>
>>> Regards,
>>>
>>> Radek
>>>
>>> Ph: 0413 383 231
>>>
>>> radek at tkaczyk.id.au
>>>
>>> _______________________________________________
>>> AusNOG mailing list
>>> AusNOG at lists.ausnog.net
>>> http://lists.ausnog.net/mailman/listinfo/ausnog [1]
>>>
>>
>>
>>
>> Links:
>> ------
>> [1] http://lists.ausnog.net/mailman/listinfo/ausnog
>>
>>
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>
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-- 
Kind Regards,

Adam Brotherson
0405 523 838
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