[AusNOG] ITNEWS: Telstra retail staff caught cancelling ISP orders

[Nathan Brookfield]

We find the first instance occurs very often to the stage where we not refer customers who we can't get a port for to Bigpond.  It's just slightly aggravating.

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 22/06/2013, at 15:29, "Matt Perkins" <matt at spectrum.com.au> wrote:

Yes we have a few occurrences of that. however what happens more often is a qualification on lolo fails with no infrastructure or no pairs and an order placed to big pond is installed within a few days using the same SSS 


another thing that been happening lately especially in shopping centers is Telstra nicking pairs that have naked services on them to install new PSTN lines when the risers are full. granted this is likely more a case of slackness or ignorance on the part of the install tech then anything else.




On 22/06/2013, at 10:44 AM, Noel Butler <noel.butler at ausics.net> wrote:

> On Sat, 2013-06-22 at 10:02 +1000, Skeeve Stevens wrote:
>> 
>> I am surprised I've seen no discussion on this on the list.  Anyone here been affected?
> 
> You're surprised? Telstra retail messing/interfering with wholesale has been going on since adam was a boy, it's like car crashes, so many of them, its no longer worthy of front page news because its the "norm"...
> 
> 
> 
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