[AusNOG] ITNEWS: Telstra retail staff caught cancelling ISP orders

[Tony]

Whats really frustrating is that it takes the tech 10 minutes to nick the pair that has a ULL (naked) service on it and then 2 weeks to get it fixed.

This is happening a little less frequently though than it did 3-4 years ago. More techs are accepting that "no dial-tone" doesn't always mean the pair is free.


regards,
Tony.





>________________________________
> From: Matt Perkins <matt at spectrum.com.au>
>To: Noel Butler <noel.butler at ausics.net> 
>Cc: "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net> 
>Sent: Saturday, 22 June 2013 3:29 PM
>Subject: Re: [AusNOG] ITNEWS: Telstra retail staff caught cancelling ISP orders
> 
>
>Yes we have a few occurrences of that. however what happens more often is a qualification on lolo fails with no infrastructure or no pairs and an order placed to big pond is installed within a few days using the same SSS 
>
>
>another thing that been happening lately especially in shopping centers is Telstra nicking pairs that have naked services on them to install new PSTN lines when the risers are full. granted this is likely more a case of slackness or ignorance on the part of the install tech then anything else.
>
>
>
>
>On 22/06/2013, at 10:44 AM, Noel Butler <noel.butler at ausics.net> wrote:
>
>> On Sat, 2013-06-22 at 10:02 +1000, Skeeve Stevens wrote:
>>> 
>>> I am surprised I've seen no discussion on this on the list.  Anyone here been affected?
>> 
>> You're surprised? Telstra retail messing/interfering with wholesale has been going on since adam was a boy, it's like car crashes, so many of them, its no longer worthy of front page news because its the "norm"...
>> 
>> 
>> 
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