[AusNOG] Brisbane Telstra DNS issues

[Jason Bailey]

This issue is ongoing in WA. DNS lookups to both Telstra and non-Telstra
servers are failing more than 50% of the time.


On Wed, Jun 12, 2013 at 5:03 PM, Tim Butler <tim at conetix.com.au> wrote:

>  It was a nightmare for support staff today (80% of calls were related to
> the Telstra DNS failure).
>
> Despite being such a major fault, Telstra didn't see it fit to put any
> details on their status page (servicestatus.bigpond.com /
> servicestatus.telstra.com).
>
> We referred clients with DNS issues back to Telstra, only for their call
> centre staff to tell them there's no fault and the problem exists
> elsewhere.  Obviously for those without technical knowledge simply thought
> both parties were playing the blame game.
>
> No acknowledgment of the fault mean there was no ability to provide a
> resolution and meant major disruptions for many people.
>
> I would love to know what their status pages are for if it's not for
> tracking faults.
>
> Thanks,
>
> Tim.
>
>
> On 12/06/13 6:46 PM, Sean K. Finn wrote:
>
>  Just a follow up.****
>
> ** **
>
> A big thanks to the Team.Telstra Lurker on list that contacted me, im not
> sure that they want to be named.****
>
> ** **
>
> Issue is confirmed resolved.****
>
> ** **
>
> Sean.****
>
> ** **
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net<ausnog-bounces at lists.ausnog.net>]
> *On Behalf Of *Sean K. Finn
> *Sent:* Wednesday, June 12, 2013 11:20 AM
> *To:* 'Parth Shukla'
> *Cc:* ausnog at lists.ausnog.net; Shayne
> *Subject:* Re: [AusNOG] Brisbane Telstra DNS issues****
>
> ** **
>
> Unknown.****
>
> ** **
>
> It’s just started working again on my test connection. (Spooky)****
>
> ** **
>
> Can anyone else who was seeing the issue let me know if resolved?****
>
> ** **
>
> S.****
>
> *From:* Parth Shukla [mailto:pparth at pparth.net <pparth at pparth.net>]
> *Sent:* Wednesday, June 12, 2013 11:18 AM
> *To:* Sean K. Finn
> *Cc:* Pete Brown; ausnog at lists.ausnog.net; Shayne
> *Subject:* Re: [AusNOG] Brisbane Telstra DNS issues****
>
> ** **
>
> Is this happening because they are testing to see how they can "reduce"
> torrent traffic?****
>
>
> ****
>
> Regards,
> Parth****
>
> ** **
>
> On Wed, Jun 12, 2013 at 11:15 AM, Sean K. Finn <sean.finn at ozservers.com.au>
> wrote:****
>
> I’ve had more information come in from customers.****
>
>  ****
>
> It looks like all UDP is being blocked at this stage. VOIP Circuits across
> a Telstra connection connect but theres no UDP Payload data coming through.
> ****
>
>  ****
>
> Might be isolated to an exchange.****
>
>  ****
>
> S.****
>
>  ****
>
> *From:* Pete Brown [mailto:rendhalver at gmail.com]
> *Sent:* Wednesday, June 12, 2013 11:13 AM
> *To:* Sean K. Finn
> *Cc:* Shayne; ausnog at lists.ausnog.net****
>
>
> *Subject:* Re: [AusNOG] Brisbane Telstra DNS issues****
>
>  ****
>
> That dns server is working fine from Telstra fttp in South Brisbane.****
>
> I am also not seeing DNS issues here.****
>
> Though we only use the telstra dns servers as forwarders.****
>
>  ****
>
> On 12 June 2013 11:03, Sean K. Finn <sean.finn at ozservers.com.au> wrote:***
> *
>
> 3G and Dongles are working fine.****
>
>  ****
>
> We’ve had at least 20 customer calls about it, plus I’ve confirmed with an
> inner-city BNE Business-Grade  ADSL Connection.****
>
>  ****
>
> Whirlpool is having a whine too:****
>
> http://forums.whirlpool.net.au/forum-replies.cfm?t=2112811****
>
>  ****
>
> DNS Server that wont work from an ADSL Connection is 139.130.4.4 (That’s
> the Telstra supplied one) But I can’t get any manual UDP Queries out that
> link to any other nameserver either.****
>
>  ****
>
> They just don’t show up at the other end in a TCPDUMP.****
>
>  ****
>
> S.****
>
>  ****
>
>  ****
>
> *From:* Shayne [mailto:shayne.mcc at gmail.com]
> *Sent:* Wednesday, June 12, 2013 10:56 AM
> *To:* Sean K. Finn
> *Cc:* ausnog at lists.ausnog.net
> *Subject:* Re: [AusNOG] Brisbane Telstra DNS issues****
>
>  ****
>
> working fine for me although over adsl and 3G****
>
> On 12/06/2013 10:50 AM, "Sean K. Finn" <sean.finn at ozservers.com.au> wrote:
> ****
>
> Hi is anyone else experiencing Telstra DNS issues in Brisbane?****
>
>  ****
>
> It appears as though someone at Telstra has blocked all UDP-Port53
> requests from any Telstra connection in Brisbane.****
>
>  ****
>
> Not only can’t I resolve using Telstra’s Brisbane DNS, I can’t resolve any
> other nameservers when using a Telstra ADSL Connection here in Sunny
> Brisvegas.****
>
>  ****
>
> This issue appears to be Widespread.****
>
>  ****
>
> If someone from Telstra is Lurking, please unblock UDP port 53 as it’s
> kind of essential for Internets to work.****
>
>  ****
>
> Sean.****
>
>  ****
>
>  ****
>
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>  ****
>
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> ** **
>
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