[AusNOG] Brisbane Telstra DNS issues

[Tim Butler]

It was a nightmare for support staff today (80% of calls were related to 
the Telstra DNS failure).

Despite being such a major fault, Telstra didn't see it fit to put any 
details on their status page (servicestatus.bigpond.com / 
servicestatus.telstra.com).

We referred clients with DNS issues back to Telstra, only for their call 
centre staff to tell them there's no fault and the problem exists 
elsewhere.  Obviously for those without technical knowledge simply 
thought both parties were playing the blame game.

No acknowledgment of the fault mean there was no ability to provide a 
resolution and meant major disruptions for many people.

I would love to know what their status pages are for if it's not for 
tracking faults.

Thanks,

Tim.

On 12/06/13 6:46 PM, Sean K. Finn wrote:
>
> Just a follow up.
>
> A big thanks to the Team.Telstra Lurker on list that contacted me, im 
> not sure that they want to be named.
>
> Issue is confirmed resolved.
>
> Sean.
>
> *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of 
> *Sean K. Finn
> *Sent:* Wednesday, June 12, 2013 11:20 AM
> *To:* 'Parth Shukla'
> *Cc:* ausnog at lists.ausnog.net; Shayne
> *Subject:* Re: [AusNOG] Brisbane Telstra DNS issues
>
> Unknown.
>
> It's just started working again on my test connection. (Spooky)
>
> Can anyone else who was seeing the issue let me know if resolved?
>
> S.
>
> *From:*Parth Shukla [mailto:pparth at pparth.net]
> *Sent:* Wednesday, June 12, 2013 11:18 AM
> *To:* Sean K. Finn
> *Cc:* Pete Brown; ausnog at lists.ausnog.net 
> <mailto:ausnog at lists.ausnog.net>; Shayne
> *Subject:* Re: [AusNOG] Brisbane Telstra DNS issues
>
> Is this happening because they are testing to see how they can 
> "reduce" torrent traffic?
>
>
> Regards,
> Parth
>
> On Wed, Jun 12, 2013 at 11:15 AM, Sean K. Finn 
> <sean.finn at ozservers.com.au <mailto:sean.finn at ozservers.com.au>> wrote:
>
> I've had more information come in from customers.
>
> It looks like all UDP is being blocked at this stage. VOIP Circuits 
> across a Telstra connection connect but theres no UDP Payload data 
> coming through.
>
> Might be isolated to an exchange.
>
> S.
>
> *From:*Pete Brown [mailto:rendhalver at gmail.com 
> <mailto:rendhalver at gmail.com>]
> *Sent:* Wednesday, June 12, 2013 11:13 AM
> *To:* Sean K. Finn
> *Cc:* Shayne; ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
>
>
> *Subject:* Re: [AusNOG] Brisbane Telstra DNS issues
>
> That dns server is working fine from Telstra fttp in South Brisbane.
>
> I am also not seeing DNS issues here.
>
> Though we only use the telstra dns servers as forwarders.
>
> On 12 June 2013 11:03, Sean K. Finn <sean.finn at ozservers.com.au 
> <mailto:sean.finn at ozservers.com.au>> wrote:
>
> 3G and Dongles are working fine.
>
> We've had at least 20 customer calls about it, plus I've confirmed 
> with an inner-city BNE Business-Grade  ADSL Connection.
>
> Whirlpool is having a whine too:
>
> http://forums.whirlpool.net.au/forum-replies.cfm?t=2112811
>
> DNS Server that wont work from an ADSL Connection is 139.130.4.4 
> (That's the Telstra supplied one) But I can't get any manual UDP 
> Queries out that link to any other nameserver either.
>
> They just don't show up at the other end in a TCPDUMP.
>
> S.
>
> *From:*Shayne [mailto:shayne.mcc at gmail.com <mailto:shayne.mcc at gmail.com>]
> *Sent:* Wednesday, June 12, 2013 10:56 AM
> *To:* Sean K. Finn
> *Cc:* ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
> *Subject:* Re: [AusNOG] Brisbane Telstra DNS issues
>
> working fine for me although over adsl and 3G
>
> On 12/06/2013 10:50 AM, "Sean K. Finn" <sean.finn at ozservers.com.au 
> <mailto:sean.finn at ozservers.com.au>> wrote:
>
> Hi is anyone else experiencing Telstra DNS issues in Brisbane?
>
> It appears as though someone at Telstra has blocked all UDP-Port53 
> requests from any Telstra connection in Brisbane.
>
> Not only can't I resolve using Telstra's Brisbane DNS, I can't resolve 
> any other nameservers when using a Telstra ADSL Connection here in 
> Sunny Brisvegas.
>
> This issue appears to be Widespread.
>
> If someone from Telstra is Lurking, please unblock UDP port 53 as it's 
> kind of essential for Internets to work.
>
> Sean.
>
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