<div dir="ltr">This issue is ongoing in WA. DNS lookups to both Telstra and non-Telstra servers are failing more than 50% of the time.</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Jun 12, 2013 at 5:03 PM, Tim Butler <span dir="ltr"><<a href="mailto:tim@conetix.com.au" target="_blank">tim@conetix.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
<div>It was a nightmare for support staff
today (80% of calls were related to the Telstra DNS failure).<br>
<br>
Despite being such a major fault, Telstra didn't see it fit to put
any details on their status page (<a href="http://servicestatus.bigpond.com" target="_blank">servicestatus.bigpond.com</a> /
<a href="http://servicestatus.telstra.com" target="_blank">servicestatus.telstra.com</a>).<br>
<br>
We referred clients with DNS issues back to Telstra, only for
their call centre staff to tell them there's no fault and the
problem exists elsewhere. Obviously for those without technical
knowledge simply thought both parties were playing the blame game.<br>
<br>
No acknowledgment of the fault mean there was no ability to
provide a resolution and meant major disruptions for many people.
<br>
<br>
I would love to know what their status pages are for if it's not
for tracking faults.<br>
<br>
Thanks,<br>
<br>
Tim.<div><div class="h5"><br>
<br>
On 12/06/13 6:46 PM, Sean K. Finn wrote:<br>
</div></div></div><div><div class="h5">
<blockquote type="cite">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Just
a follow up.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">A
big thanks to the Team.Telstra Lurker on list that contacted
me, im not sure that they want to be named.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Issue
is confirmed resolved.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Sean.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">mailto:ausnog-bounces@lists.ausnog.net</a>] <b>On
Behalf Of </b>Sean K. Finn<br>
<b>Sent:</b> Wednesday, June 12, 2013 11:20 AM<br>
<b>To:</b> 'Parth Shukla'<br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>; Shayne<br>
<b>Subject:</b> Re: [AusNOG] Brisbane Telstra DNS issues<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Unknown.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">It’s
just started working again on my test connection. (Spooky)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Can
anyone else who was seeing the issue let me know if
resolved?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">S.<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Parth Shukla [<a href="mailto:pparth@pparth.net" target="_blank">mailto:pparth@pparth.net</a>]
<br>
<b>Sent:</b> Wednesday, June 12, 2013 11:18 AM<br>
<b>To:</b> Sean K. Finn<br>
<b>Cc:</b> Pete Brown; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>;
Shayne<br>
<b>Subject:</b> Re: [AusNOG] Brisbane Telstra DNS issues<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Is this happening because they are
testing to see how they can "reduce" torrent traffic?<u></u><u></u></p>
<div>
<p class="MsoNormal"><br clear="all">
<u></u><u></u></p>
<div>
<p class="MsoNormal">Regards,<br>
Parth<u></u><u></u></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
<div>
<p class="MsoNormal">On Wed, Jun 12, 2013 at 11:15 AM,
Sean K. Finn <<a href="mailto:sean.finn@ozservers.com.au" target="_blank">sean.finn@ozservers.com.au</a>>
wrote:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I’ve
had more information come in from customers.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">It
looks like all UDP is being blocked at this stage.
VOIP Circuits across a Telstra connection connect
but theres no UDP Payload data coming through.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Might
be isolated to an exchange.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">S.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Pete Brown [mailto:<a href="mailto:rendhalver@gmail.com" target="_blank">rendhalver@gmail.com</a>] <br>
<b>Sent:</b> Wednesday, June 12, 2013 11:13 AM<br>
<b>To:</b> Sean K. Finn<br>
<b>Cc:</b> Shayne; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a></span><u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"><br>
<b>Subject:</b> Re: [AusNOG] Brisbane Telstra
DNS issues<u></u><u></u></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">That
dns server is working fine from Telstra fttp
in South Brisbane.<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">I
am also not seeing DNS issues here.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Though
we only use the telstra dns servers as
forwarders.<u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On
12 June 2013 11:03, Sean K. Finn <<a href="mailto:sean.finn@ozservers.com.au" target="_blank">sean.finn@ozservers.com.au</a>>
wrote:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">3G
and Dongles are working fine.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">We’ve
had at least 20 customer calls
about it, plus I’ve confirmed with
an inner-city BNE Business-Grade
ADSL Connection.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Whirlpool
is having a whine too:</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="http://forums.whirlpool.net.au/forum-replies.cfm?t=2112811" target="_blank">http://forums.whirlpool.net.au/forum-replies.cfm?t=2112811</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">DNS
Server that wont work from an ADSL
Connection is 139.130.4.4 (That’s
the Telstra supplied one) But I
can’t get any manual UDP Queries
out that link to any other
nameserver either.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">They
just don’t show up at the other
end in a TCPDUMP.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">S.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Shayne [mailto:<a href="mailto:shayne.mcc@gmail.com" target="_blank">shayne.mcc@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, June 12,
2013 10:56 AM<br>
<b>To:</b> Sean K. Finn<br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG]
Brisbane Telstra DNS issues</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p>working fine for me although over
adsl and 3G<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On
12/06/2013 10:50 AM, "Sean K.
Finn" <<a href="mailto:sean.finn@ozservers.com.au" target="_blank">sean.finn@ozservers.com.au</a>>
wrote:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">Hi
is anyone else experiencing
Telstra DNS issues in
Brisbane?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">It
appears as though someone at
Telstra has blocked all
UDP-Port53 requests from any
Telstra connection in
Brisbane.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Not
only can’t I resolve using
Telstra’s Brisbane DNS, I
can’t resolve any other
nameservers when using a
Telstra ADSL Connection here
in Sunny Brisvegas.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">This
issue appears to be
Widespread.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">If
someone from Telstra is
Lurking, please unblock UDP
port 53 as it’s kind of
essential for Internets to
work.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Sean.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"> <u></u><u></u></p>
<div>
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