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<div class="moz-cite-prefix">It was a nightmare for support staff
today (80% of calls were related to the Telstra DNS failure).<br>
<br>
Despite being such a major fault, Telstra didn't see it fit to put
any details on their status page (servicestatus.bigpond.com /
servicestatus.telstra.com).<br>
<br>
We referred clients with DNS issues back to Telstra, only for
their call centre staff to tell them there's no fault and the
problem exists elsewhere. Obviously for those without technical
knowledge simply thought both parties were playing the blame game.<br>
<br>
No acknowledgment of the fault mean there was no ability to
provide a resolution and meant major disruptions for many people.
<br>
<br>
I would love to know what their status pages are for if it's not
for tracking faults.<br>
<br>
Thanks,<br>
<br>
Tim.<br>
<br>
On 12/06/13 6:46 PM, Sean K. Finn wrote:<br>
</div>
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<div class="WordSection1">
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Just
a follow up.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">A
big thanks to the Team.Telstra Lurker on list that contacted
me, im not sure that they want to be named.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Issue
is confirmed resolved.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Sean.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
AusNOG [<a class="moz-txt-link-freetext" href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>] <b>On
Behalf Of </b>Sean K. Finn<br>
<b>Sent:</b> Wednesday, June 12, 2013 11:20 AM<br>
<b>To:</b> 'Parth Shukla'<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>; Shayne<br>
<b>Subject:</b> Re: [AusNOG] Brisbane Telstra DNS issues<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Unknown.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It’s
just started working again on my test connection. (Spooky)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Can
anyone else who was seeing the issue let me know if
resolved?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">S.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Parth Shukla [<a moz-do-not-send="true"
href="mailto:pparth@pparth.net">mailto:pparth@pparth.net</a>]
<br>
<b>Sent:</b> Wednesday, June 12, 2013 11:18 AM<br>
<b>To:</b> Sean K. Finn<br>
<b>Cc:</b> Pete Brown; <a moz-do-not-send="true"
href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>;
Shayne<br>
<b>Subject:</b> Re: [AusNOG] Brisbane Telstra DNS issues<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Is this happening because they are
testing to see how they can "reduce" torrent traffic?<o:p></o:p></p>
<div>
<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal">Regards,<br>
Parth<o:p></o:p></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Wed, Jun 12, 2013 at 11:15 AM,
Sean K. Finn <<a moz-do-not-send="true"
href="mailto:sean.finn@ozservers.com.au"
target="_blank">sean.finn@ozservers.com.au</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’ve
had more information come in from customers.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It
looks like all UDP is being blocked at this stage.
VOIP Circuits across a Telstra connection connect
but theres no UDP Payload data coming through.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Might
be isolated to an exchange.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">S.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Pete Brown [mailto:<a moz-do-not-send="true"
href="mailto:rendhalver@gmail.com"
target="_blank">rendhalver@gmail.com</a>] <br>
<b>Sent:</b> Wednesday, June 12, 2013 11:13 AM<br>
<b>To:</b> Sean K. Finn<br>
<b>Cc:</b> Shayne; <a moz-do-not-send="true"
href="mailto:ausnog@lists.ausnog.net"
target="_blank">ausnog@lists.ausnog.net</a></span><o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"><br>
<b>Subject:</b> Re: [AusNOG] Brisbane Telstra
DNS issues<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">That
dns server is working fine from Telstra fttp
in South Brisbane.<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I
am also not seeing DNS issues here.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Though
we only use the telstra dns servers as
forwarders.<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On
12 June 2013 11:03, Sean K. Finn <<a
moz-do-not-send="true"
href="mailto:sean.finn@ozservers.com.au"
target="_blank">sean.finn@ozservers.com.au</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">3G
and Dongles are working fine.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We’ve
had at least 20 customer calls
about it, plus I’ve confirmed with
an inner-city BNE Business-Grade
ADSL Connection.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Whirlpool
is having a whine too:</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a
moz-do-not-send="true"
href="http://forums.whirlpool.net.au/forum-replies.cfm?t=2112811"
target="_blank">http://forums.whirlpool.net.au/forum-replies.cfm?t=2112811</a></span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">DNS
Server that wont work from an ADSL
Connection is 139.130.4.4 (That’s
the Telstra supplied one) But I
can’t get any manual UDP Queries
out that link to any other
nameserver either.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">They
just don’t show up at the other
end in a TCPDUMP.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">S.</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Shayne [mailto:<a
moz-do-not-send="true"
href="mailto:shayne.mcc@gmail.com"
target="_blank">shayne.mcc@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, June 12,
2013 10:56 AM<br>
<b>To:</b> Sean K. Finn<br>
<b>Cc:</b> <a
moz-do-not-send="true"
href="mailto:ausnog@lists.ausnog.net"
target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG]
Brisbane Telstra DNS issues</span><o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p>working fine for me although over
adsl and 3G<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On
12/06/2013 10:50 AM, "Sean K.
Finn" <<a
moz-do-not-send="true"
href="mailto:sean.finn@ozservers.com.au"
target="_blank">sean.finn@ozservers.com.au</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi
is anyone else experiencing
Telstra DNS issues in
Brisbane?<o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It
appears as though someone at
Telstra has blocked all
UDP-Port53 requests from any
Telstra connection in
Brisbane.<o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Not
only can’t I resolve using
Telstra’s Brisbane DNS, I
can’t resolve any other
nameservers when using a
Telstra ADSL Connection here
in Sunny Brisvegas.<o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">This
issue appears to be
Widespread.<o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If
someone from Telstra is
Lurking, please unblock UDP
port 53 as it’s kind of
essential for Internets to
work.<o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sean.<o:p></o:p></p>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
<div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
AusNOG mailing list<br>
<a moz-do-not-send="true"
href="mailto:AusNOG@lists.ausnog.net"
target="_blank">AusNOG@lists.ausnog.net</a><br>
<a moz-do-not-send="true"
href="http://lists.ausnog.net/mailman/listinfo/ausnog"
target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><br>
_______________________________________________<br>
AusNOG mailing list<br>
<a moz-do-not-send="true"
href="mailto:AusNOG@lists.ausnog.net"
target="_blank">AusNOG@lists.ausnog.net</a><br>
<a moz-do-not-send="true"
href="http://lists.ausnog.net/mailman/listinfo/ausnog"
target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p>
</div>
<p class="MsoNormal"
style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
AusNOG mailing list<br>
<a moz-do-not-send="true"
href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a moz-do-not-send="true"
href="http://lists.ausnog.net/mailman/listinfo/ausnog"
target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<br>
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