[AusNOG] Google mail contact?

[Harish Dahal]

Hi Damien

Google Apps retention policy is 1 month by default I think, if you check
in the settings what does it show, if you change that to unlimited that
older emails go to archived.

Gauri Pradhan <gaurip at google.com>
Try this contact. She is APAC manager at google.

Cheers


-----Original Message-----
From: ausnog-bounces at lists.ausnog.net
[mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Damien Gardner Jnr
Sent: Tuesday, 27 November 2012 2:45 PM
To: ausnog at lists.ausnog.net
Subject: [AusNOG] Google mail contact?

Hi Folks,

This is a long shot, but does anyone have a contact for a mail admin
within google? We have a hosting client who is seeing > 60% of their
emails to google-hosted customers simply vanish.  Our server logs showed
them being received by the google mailservers, but they never arrive in
the customers inboxes.  No sign of them in junk mail either.  The
customers talking to Google support usually results in a 'have the
senders talk to their mail admins, they must have a problem', which
really isn't very helpful, since the customers are already handing off
our mail logs showing acceptance by the google servers..  And our staff
going through Google help (not really any more than a big newsgroup? 
Meh) generally results in a fairly useless 'have your customers check
their junkmail folder'.

The big issue for our client is that their site is a rather large
directory type site where their customers are paying $20-30 per email
for the enquiries, and google are 'eating' ~1000 emails/month - you can
see their problem!  Given this particular client is also spending >
$1m/year on google adwords, I'm sure there's a way to open a useful
dialog with Google - I just don't know where to start!

Cheers,

DG
_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net
http://lists.ausnog.net/mailman/listinfo/ausnog





*****NOTICE FROM SMARTSALARY PTY LIMITED*****

This message is confidential, and may contain proprietary or legally privileged information.  If you have received this email in error, please notify the sender and delete it immediately. 
  
Internet communications are not secure.  You should scan this message and any attachments for viruses.  Under no circumstances do we accept liability for any loss or damage which may result from your receipt of this message or any attachments.

****************************************************************
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20121127/22c3d4e0/attachment.html>