[AusNOG] Google mail contact?

[Patrick Webster]

Bad SPF record? I'm sure Google enforces SPF/DKIM, so if you get it wrong
and blacklist your own MX then they're highly likely to discard them.

However, I have seen Google Apps for Business "Gmail" break before. It is
rare but the entire mail system for all Apps users fails and is
unrecoverable. Google's engineers had to delete the domain and reinitialise
from scratch.

Doesn't sound like it would be that however. Does the MAIL FROM domain use
"cloud" email delivery such as MessageLabs etc?

Telnet is your friend :)

-Patrick


On Tue, Nov 27, 2012 at 2:45 PM, Damien Gardner Jnr <rendrag at rendrag.net>wrote:

> Hi Folks,
>
> This is a long shot, but does anyone have a contact for a mail admin
> within google? We have a hosting client who is seeing > 60% of their emails
> to google-hosted customers simply vanish.  Our server logs showed them
> being received by the google mailservers, but they never arrive in the
> customers inboxes.  No sign of them in junk mail either.  The customers
> talking to Google support usually results in a 'have the senders talk to
> their mail admins, they must have a problem', which really isn't very
> helpful, since the customers are already handing off our mail logs showing
> acceptance by the google servers..  And our staff going through Google help
> (not really any more than a big newsgroup? Meh) generally results in a
> fairly useless 'have your customers check their junkmail folder'.
>
> The big issue for our client is that their site is a rather large
> directory type site where their customers are paying $20-30 per email for
> the enquiries, and google are 'eating' ~1000 emails/month - you can see
> their problem!  Given this particular client is also spending > $1m/year on
> google adwords, I'm sure there's a way to open a useful dialog with Google
> - I just don't know where to start!
>
> Cheers,
>
> DG
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