<html><body>Hi Damien<br /><br />Google Apps retention policy is 1 month by default I think, if you check<br />in the settings what does it show, if you change that to unlimited that<br />older emails go to archived.<br /><br />Gauri Pradhan <gaurip@google.com><br />Try this contact. She is APAC manager at google.<br /><br />Cheers<br /><br /><br />-----Original Message-----<br />From: ausnog-bounces@lists.ausnog.net<br />[mailto:ausnog-bounces@lists.ausnog.net] On Behalf Of Damien Gardner Jnr<br />Sent: Tuesday, 27 November 2012 2:45 PM<br />To: ausnog@lists.ausnog.net<br />Subject: [AusNOG] Google mail contact?<br /><br />Hi Folks,<br /><br />This is a long shot, but does anyone have a contact for a mail admin<br />within google? We have a hosting client who is seeing > 60% of their<br />emails to google-hosted customers simply vanish. Our server logs showed<br />them being received by the google mailservers, but they never arrive in<br />the customers inboxes. No sign of them in junk mail either. The<br />customers talking to Google support usually results in a 'have the<br />senders talk to their mail admins, they must have a problem', which<br />really isn't very helpful, since the customers are already handing off<br />our mail logs showing acceptance by the google servers.. And our staff<br />going through Google help (not really any more than a big newsgroup? <br />Meh) generally results in a fairly useless 'have your customers check<br />their junkmail folder'.<br /><br />The big issue for our client is that their site is a rather large<br />directory type site where their customers are paying $20-30 per email<br />for the enquiries, and google are 'eating' ~1000 emails/month - you can<br />see their problem! Given this particular client is also spending ><br />$1m/year on google adwords, I'm sure there's a way to open a useful<br />dialog with Google - I just don't know where to start!<br /><br />Cheers,<br /><br />DG<br />_______________________________________________<br />AusNOG mailing list<br />AusNOG@lists.ausnog.net<br />http://lists.ausnog.net/mailman/listinfo/ausnog<br /><br />
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